Admin Coordinator

5 months ago


Gurgaon, India Esskay Compuservices Pvt Ltd Full time

Perform required tasks to ensure all provisions of the quality system are met.

2. Process all work in accordance with relevant working practices and standard operating procedures.

3. Creates satisfying customer experience, increases customer engagement, and ultimately drives increased profitability.

4. ERP o Complaint register (open/close), workflow implementation o Service workorder creation/update/closure o Inventory consumption o Stock Transfer (spares & loaners) o Order booking & Invoicing o Others, as required

5. Service Management System o Complaint register (open/close), workflow implementation o Loaner transaction, aging o Warranty replacement call assign & update till closure o Install Base creation o Asset update o Preventive Maintenance call assigning/rescheduling/others o Dispatch details o Developing adhoc reports. o Others, as required

6. Logistics o Prepare delivery challan & E way-bill generation o Customer unit dispatch along with gate pass o Invoice, document dispatch o Reverse pickup for faulty equipment, loaners o Loaner Tracking o Co-ordinate with logistics partner for pick & return of customer product, loaner and spares dispatch. o Supplier performance report o Others, as required

7. Collaborate with internal departments such as sales, inhouse & field team, regional team data to ensure requests are appropriately fulfilled.

8. Processing entries in Service Management system/ERP on regular basis and follow work instruction.

9. Implement procedures & follow to maintain accurate inventory records in the ERP system.

10. Support and participate in the branch cycle counting process. Take corrective action based on input received.

11. Follow procedures for process improvement.

12. Follow month end cut off processing/transaction.

13. Provide feedback and suggestions to improve service levels, internal processes with cost saving.
14. Keep records of customer interactions and transactions, complaints, and comments, as well as actions taken. 15. Demonstrated accuracy in data entry and report generation. Maintain database for required transaction. Daily/ weekly/ Monthly Tracker update/maintain and circulation (Inward, Outward, Logistic, Loaner, preventive maintenance etc.). Maintain Document repository. 16. Extend support to team as and when required.

Immediate Joinee

**Job Types**: Full-time, Permanent

**Salary**: ₹10,793.99 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)



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