Escalation Email Process

4 weeks ago


Ghansoli Navi Mumbai Maharashtra, India Onesource Atreus Full time

Shift Window: 24/7 (Any 9 Hrs) (One way Transport Available)

Working Days: 5 Days Working

Week Off: 2 Days (Rotational Week offs)

Eligibility Criteria:
Education: Undergraduate/Graduate

process
- To facilitate customer care unit process & handle customer feedback, respond to complaints through

use of customer care software, to understand and gather further information regarding the

feedback, trouble shoot problems, identify process gaps, resolve complaints, and assess feedback on the same.

**Job Types**: Full-time, Permanent

Pay: Up to ₹500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- escalation customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9137012988


  • Email Escalation L2

    5 days ago


    Ghansoli, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For international bpo (Escalation/ Complain management) Process **Must have experience in (Escalation/ Complain management) Process** Minimum 1 Years of experience Required in escalation/complaint handling **Must Have Excellent English** Must have good Customer service skill and Convincing skill Call on : 8369658421 Pay: ₹26,000.00 -...


  • Navi Mumbai, India Hexaware Technologies Full time

    **EMAIL SUPPORT EXECUTIVE** **MINI 1 YEAR OF EXPERIENCE IN HANDLING EMAIL ESCALATION,** **IN CUSTOMER SERVICE DOMAIN** **COMMUNICATIONS SHOULD BE EXCELLENT,** **(NO TEMPLATE BASED EMAIL),** **ONLY FREE HAND EMAIL ESCALATIONS,** **24*7 SHIFT (ANY 9 HOURS OF WORKING) / 2 ROTATIONAL WEEK OFF,** **ROUNDS OF INTERVIEW**: - **HR**: - **EMAIL...

  • Visa Verification

    1 week ago


    Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Full time

    **Hexaware Urgent Requirements** **Process**: Visa Verification Support - (Athena **Shift Timing**: 24/7 Rotational any 9 hours shifts **Working Days **:5 Days **Week Off**: 2 Rotational offs HSC/Graduate with Minimum 6 month Experience with Excellent English Communication **Rounds of Interview**: - HR - Operation - Clients Typing (30WPS, Accuracy...

  • Visa Verification

    3 weeks ago


    Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Full time

    **Hexaware Urgent Requirements** **Process**: Visa Verification Support - (Athena **Shift Timing**: 24/7 Rotational any 9 hours shifts **Working Days **:5 Days **Week Off**: 2 Rotational offs HSC/Graduate with Minimum 6 month Experience with Excellent English Communication **Rounds of Interview**: - HR - Operation - Clients Typing (30WPS, Accuracy...


  • Navi Mumbai, Maharashtra, India Allwyn Education Group Full time

    **EMAIL AND CHAT PROCESS ( WORK FROM OFFICE )** **AGE LIMIT - 19 - 30** Process - Mahanagar Gas Location - Thane Need Good English *Grad + fresher can apply *Fixed Sunday off *Salary: 16,000/- Inhand *Shift timing: 9:30am-6:30pm **EMAIL AND CHAT PROCESS ( WORK FROM OFFICE )** **AGE LIMIT: - 19 - 30** **Job Types**: Full-time, Permanent,...


  • Navi Mumbai, Maharashtra, India Hexaware BPS Full time

    **HEXAWARE BPS** **Urgent Requirement** - Urgent Requirement - Good English Communication - Voice Process - Qualification - HSC/Graduated - Salary - Upto 28k inhand - Location - Mahape, Ghansoli - Shift timing - Day Rotational **-Working Days - 5** - Work From Office - Date of joining - 20th May 2024 **Job Types**: Full-time, Permanent Pay: ₹18,000.00...


  • Navi Mumbai, India Hexaware Technologies Full time

    **EMAIL SUPPORT EXECUTIVE** **MINI 1 YEAR OF EXPERIENCE IN HANDLING EMAIL ESCALATION,** **COMMUNICATIONS SHOULD BE EXCELLENT,** **(NO TAMPLET BASED EMAIL),** **ONLY FREE HAND EMAIL ESCALATIONS,** **24*7 SHIFT (ANY 9 HOURS OF WORKING) / 2 ROTATIONAL WEEK OFF,** **ROUNDS OF INTERVIEW**: - **HR**: - **EMAIL ASSESSMENT**: - **OPERATIONAL ROUND**: -...


  • Navi Mumbai, India Hexaware Technologies Full time

    VFS (VISA VERIFICATION PROCESS) NEEDED: 1 YEAR OF EMAIL EXPERIENCE (ESCALATION HANDLED ON EMAIL), ENGLISH COMMUNICATION HAS TO BE EXCELLENT, HSC / GRADUATE, READY TO WORK IN 24*7 SHIFT, ROTATIONAL WEEK OFF. Work from office LOCATION : NAVI MUMBAI, GHANSOLI **Job Types**: Full-time, Regular / Permanent **Salary**: Up to ₹23,000.00 per...


  • Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    **Role/ Job Title**: Nodal Escalation Officer **Function/ Department**: Grievance Redressal **Job Purpose**: Effective resolution of customer grievances/ escalations referred at NODAL /PNO /CMD desk to ensure zero comeback / further escalations. **Roles & Responsibilities**: TAT adherence for providing resolution. Take quick decision for redressed of...


  • Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    **Job Overview**: **Responsibilities**: - Provide timely and accurate solutions to customer problems, ensuring high levels of customer satisfaction. - Handle customer complaints and escalate complex issues to the appropriate department. - Maintain thorough knowledge of company products, services, and policies. - Collaborate with team members and other...


  • Navi Mumbai, India IDFC FIRST Bank Full time

    **Role/Job Title**: Nodal Escalation Officer **Business**: Customer Service **Function/ Department**: Grievance Redressal **Place of work**: Navi Mumbai **Roles & Responsibilities**: 'Effective resolution of customer grievances/ escalations referred at NODAL /PNO /CMD desk to ensure zero comeback / further escalations. TAT adherence for providing...

  • Email Process

    3 weeks ago


    Navi Mumbai, India Onesource Atreus Full time

    Process - Athena (ORM / EMAIL) - Non-Voice process Visa Verification Support Executive - Minimum HSC/Graduate - Excellent communication skills in English - Proficient in handling various social media platforms such as Facebook, Twitter, Instagram, etc. - Typing speed of 30 WPS with 90% accuracy - Ability to work in a 24/7 rotational shift...


  • Mumbai, Maharashtra, India eBay Full time

    Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join...


  • Mumbai, Maharashtra, India eBay Full time

    Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join...


  • Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    **Job Overview**: **Responsibilities**: - Provide timely and accurate solutions to customer problems, ensuring high levels of customer satisfaction. - Handle customer complaints and escalate complex issues to the appropriate department. - Maintain thorough knowledge of company products, services, and policies. - Collaborate with team members and other...


  • Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Role/ Job Title:Nodal Escalation OfficerFunction/ Department:Grievance RedressalJob Purpose:Effective resolution of customer grievances/ escalations referred at NODAL /PNO /CMD desk to ensure zero comeback / further escalations.Roles & Responsibilities:TAT adherence for providing resolution.Take quick decision for redressed of complaints.Need to ensure...


  • Navi Mumbai, India IDFC FIRST Bank Full time

    **Role/Job Title**: Regulatory Escalation Officer **Business**: Customer Service **Function/ Department**: Grievance Redressal **Place of work**: Navi Mumbai **Roles & Responsibilities**: 'Provide adequate & quick resolution to all the escalated complaints from regulatory bodies, senior managers, nodal offices and internal departments at GRD. Ensure...


  • Airoli, Navi Mumbai, Maharashtra, India CIMS BPO Full time

    Urgent hiring for Escalation Executive in in BPO **Must have experience minimum 18 months in BPO as Escalations/ Complain handling/ Complaint Management/ Supervisor Call** Should have experience as customer care inbound process for 18 Months Should have excellent communication skill in English **Freshers with Excellent English and having Owen laptop can...


  • Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Role/Job Title: Regulatory Escalation OfficerBusiness: Customer ServiceFunction/ Department: Grievance RedressalPlace of work: Navi MumbaiRoles & Responsibilities:'Provide adequate & quick resolution to all the escalated complaints from regulatory bodies, senior managers, nodal offices and internal departments at GRD.Ensure adherence to grievances redressal...

  • Manager - Escalations

    2 weeks ago


    Mumbai, India TransUnion CIBIL Full time

    What We'll Bring: We at TransUnion CIBIL are an equal opportunity employer and are committed to a policy of treating all our associates and job applicants equally. Applicants are evaluated on the basis of job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual...