IT Help Desk Support

Help Desk Support Required Help Desk Specialist responsibilities include: - Providing first level contact and convey resolutions to customer issues - Properly escalating unresolved queries to the next level of support - Tracking, routing and redirecting problems to correct resources **Responsibilities**: - Provide first level contact and convey...

Responsibilities - Provide first level contact and convey resolutions to customer issues - Properly escalate unresolved queries to the next level of support - Track, route and redirect problems to correct resources - Update customer data and produce activity reports - Walk customers through problem solving process - Follow up with customers, provide feedback...

We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

**Designation/Title** Helpdesk/Desktop **Sub-Band** Off-roll **Education Qualifications** BE/BTech/Diploma **Certifications** ITIL, MCSE preferred **Experience** 2 to 3+ Years of experience in relevant field **Key/Major Activities** - Basic understanding of typical enterprise customer environment - Opening and closing trouble tickets - Take remoted...

To ensure effective management and smooth operations of the Vendor Support Help Desk, providing high-quality serviceto vendors while driving process improvements and maintaining compliance with company standards.Key Result AreasOperational Excellence: Lead the Vendor Support Help Desk team to ensure efficient response to vendor inquiries and resolve issues...

**Company Profile**: Konverge Technologies Pvt Limited is a leading player in networking, computing, messaging & collaboration. Konverge is uniquely positioned to deliver end-to-end IT Infrastructure solutions and services. **Location**: - Airoli and Goregoan. Please find the below JD: - Should have fair knowledge of IT Help desk/service desk role. Good...

**Posted Date : August 31,2023** *** **3** *** **to** **4 yrs** **(Experience)** *** **Not Disclosed** **Location**: **India, Maharashtra, Mumbai** **Skill Required**: **ITIL Concepts,communication skills,Desktop Support,Networking** **Good Knowledge in ITIL Concepts & hands-on experience in ITSM service desk. Good Experience in Handling Remote Desktop...

Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support problem identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support 1-Identify and diagnose issues and problems 2-Categorize and...

1-2 Years of Experience - Good oral and written communication - Basis service desk & ticketing tool knowledge - Should have knowledge of Ms Office and basic operating of computer - Should be available to work on weekend and public holiday - Report preparation (on need basis) **Salary**: ₹27,000.00 - ₹29,000.00 per month Day range: - Monday to Friday -...

Hi We are looking for Backup Desktop Support Help Technicians for Powai Location for one of our projects with reputed MNC. The job would be Replacing outdated / old desktop computers with new Desktop Computers, Replacing outdated / old monitors with new Monitors. Arranging the systems from one bay to other bay Neatly organize cabling for a clean,...

As a PhonePe Merchant Help Desk Executive, your primary responsibility will be to provide assistance and support to merchants who use the PhonePe platform for their business transactions.Key Responsibilities:Handle inbound calls and emails from merchants who require assistance with their PhonePe transactions.Provide prompt and accurate resolution of merchant...

As a PhonePe Merchant Help Desk Executive, your primary responsibility will be to provide assistance and support to merchants who use the PhonePe platform for their business transactions. Key Responsibilities: Handle inbound calls and emails from merchants who require assistance with their PhonePe transactions. Provide prompt and accurate resolution of...

Overall Role Objective:Strategic Thinking & LeadershipEffective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties.Section III: Key Responsibilities and Accountabilities of the roleRoleKey AccountabilitiesThe Helpdesk Executive is responsible for maintaining club, banquet and complaint...

**Experience**:More than 1 year **Qualification**:Any Graduate **Roles & Responsibilities**: - Provides L1 remote technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. - Provides answers to clients by identifying problems, researching answers, and guiding clients...

. JD: Skill: Desktop Support resources Handling tickets which are required onsite support Responding to client support requests. Contacting clients to find out the nature of the problem. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems...

Manage the Technical service desk team and evaluate performanceEnsure customer service is timely and accurate on a daily basisRecruit, train and support help desk representatives and techniciansSet specific customer service standardsContribute to improving customer support by actively responding to queries and handling complaints.Establish best practices...

Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record...

Overall Role Objective : Strategic Thinking & Leadership Effective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties.  Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities The Helpdesk Executive is responsible for...

Overall Role Objective : Strategic Thinking & Leadership Effective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties.  Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities The Helpdesk Executive is...

Manage the Technical service desk team and evaluate performanceEnsure customer service is timely and accurate on a daily basisRecruit, train and support help desk representatives and techniciansSet specific customer service standardsContribute to improving customer support by actively responding to queries and handling complaints.Establish best practices...