PhonePe (Merchant Help Desk) Process

As a PhonePe Merchant Help Desk Executive, your primary responsibility will be to provide assistance and support to merchants who use the PhonePe platform for their business transactions. Key Responsibilities: Handle inbound calls and emails from merchants who require assistance with their PhonePe transactions. Provide prompt and accurate resolution of...

**About PhonePe Group**: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...

About PhonePe Group:  PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...

Help Desk Support Required Help Desk Specialist responsibilities include: - Providing first level contact and convey resolutions to customer issues - Properly escalating unresolved queries to the next level of support - Tracking, routing and redirecting problems to correct resources **Responsibilities**: - Provide first level contact and convey...

We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

Merchant Registration and Relationship Executive- Mumbai Metropolitan RegionJob Description:ZataakSe is an up and coming start-up in the e-commerce space and this a key role in ensuring smooth roll-out of our app. You will closely work with the co-founders and the department heads as a key member of our small team. This isnota telesales job, candidates have...

Responsibilities - Provide first level contact and convey resolutions to customer issues - Properly escalate unresolved queries to the next level of support - Track, route and redirect problems to correct resources - Update customer data and produce activity reports - Walk customers through problem solving process - Follow up with customers, provide feedback...

**Designation/Title** Helpdesk/Desktop **Sub-Band** Off-roll **Education Qualifications** BE/BTech/Diploma **Certifications** ITIL, MCSE preferred **Experience** 2 to 3+ Years of experience in relevant field **Key/Major Activities** - Basic understanding of typical enterprise customer environment - Opening and closing trouble tickets - Take remoted...

**Posted Date : August 31,2023** *** **3** *** **to** **4 yrs** **(Experience)** *** **Not Disclosed** **Location**: **India, Maharashtra, Mumbai** **Skill Required**: **ITIL Concepts,communication skills,Desktop Support,Networking** **Good Knowledge in ITIL Concepts & hands-on experience in ITSM service desk. Good Experience in Handling Remote Desktop...

1-2 Years of Experience - Good oral and written communication - Basis service desk & ticketing tool knowledge - Should have knowledge of Ms Office and basic operating of computer - Should be available to work on weekend and public holiday - Report preparation (on need basis) **Salary**: ₹27,000.00 - ₹29,000.00 per month Day range: - Monday to Friday -...

Overall Role Objective:Strategic Thinking & LeadershipEffective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties.Section III: Key Responsibilities and Accountabilities of the roleRoleKey AccountabilitiesThe Helpdesk Executive is responsible for maintaining club, banquet and complaint...

_**Hexaware is hiring for domestic voice process**:_ - **Company Name**: Hexaware Technologies (Ghansoli) - **Vertical**:Domestic Voice Process - **Process Name**: Pincode (PhonePE) - **Shift timings**: Day Rotational shift between 7:00AM to 12:00AM (Any 9 hours) - **Process**:Voice support - **Qualification**: HSC/Graduation (Fresher/Experienced) -...

Overall Role Objective : Strategic Thinking & Leadership Effective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties.  Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities The Helpdesk Executive is responsible for...

Overall Role Objective : Strategic Thinking & Leadership Effective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties.  Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities The Helpdesk Executive is...

**About Pincode**: Pincode is a shopping app that offers a revolutionary new approach to e-commerce. Designed on the ONDC network, Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode, every Indian shopkeeper, regardless of their location, is digitally empowered to tap into the vast potential of...

Description APEX FUND SERVICES (India) IS CURRENTLY HIRING Service Desk Manager (Shift Manager)Corporate Title: Location: Mumbai, India About Apex The Apex Group is a global financial services provider with 13,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are...

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. Job Summary As a Merchant issue management manager you will be leading and supporting critical strategic initiatives, business performance initiatives and operating cadence management. Business performance initiatives...

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. Job Summary As a Merchant issue management manager you will be leading and supporting critical strategic initiatives, business performance initiatives and operating cadence management. Business performance initiatives may...

Location: Navi Mumbai, IN- Date: Feb 13, 2023Chain IQ is an independent, global service company providing strategic, tactical and operational procurement for its clients. Chain IQ operates from its main centers - Zurich (headquarters), New York, London, Singapore, Bucharest and Mumbai / Pune - and is currently servicing more than 20 countries (including...

Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record...