Procurement Operations

3 weeks ago

Navi Mumbai, India Chain IQ Group Full time

Location: Navi Mumbai, IN- Date: Feb 13, 2023Chain IQ is an independent, global service company providing strategic, tactical and operational procurement for its clients. Chain IQ operates from its main centers - Zurich (headquarters), New York, London, Singapore, Bucharest and Mumbai / Pune - and is currently servicing more than 20 countries (including Germany, Poland, Hong Kong, China, Japan and Australia).

Chain IQ is growing In order to provide our clients continuously with an excellent service, we want to further strengthen our team and are therefore looking for you
- Internal Job Description Required. Job Title: Procurement & Client Service Desk – Consultant
Employment level (in %): 100%
Legal Entity: Chain IQ India LLP
Location: India
Department: COO Shared Service
Reporting to: Head Procurement APAC

Tasks and Responsibilities:
Operational:
• Provides first level support for Chain IQ clients, external procurement partners and third-party providers in line with agreed SLAs and KPIs, including enquiry response and resolution times.
• Maintains and documents client enquiries and resolution through ticketing solution per service catalogue. Escalates to level 2 IT support, Procurement head or other stakeholders as required.
• Maintains knowledge management system, client education material (e.g. how to guides) and operational process documents to ensure ongoing efficiency and effectiveness of process and client satisfaction.
• Is responsible for day-to-day operational process management and support of relevant operational and P2P processes (and others as required) to ensure clients’ accurate and timely ordering and receipt of goods and services (e.g. help desk queries, PR/PO or Goods Receiving assistance).
• Supports optimization and use of defined procurement processes, platforms and channels through end user education, supporting the roll out and expanded use of our P2P platform (e.g. testing, end user training, education and change management activities, supplier set up/on boarding etc.).
• Lead or support quality improvement initiatives in optimizing support process or system enhancement.
• Be fully aware of or support global and regional procurement and sourcing initiatives.
• Ensure timely completion of mandatory training.

Job Title: Procurement & Client Service Desk - Consultant
Employment level (in %): 100%
Legal Entity: Chain IQ India LLP
Location: India
Department: COO Shared Service
Reporting to: Head Procurement APAC
Tasks and Responsibilities:

Operational:

- Provides first level support for Chain IQ clients, external procurement partners and third-party providers in line with agreed SLAs and KPIs, including enquiry response and resolution times.
- Maintains and documents client enquiries and resolution through ticketing solution per service catalogue. Escalates to level 2 IT support, Procurement head or other stakeholders as required.
- Maintains knowledge management system, client education material (e.g. how to guides) and operational process documents to ensure ongoing efficiency and effectiveness of process and client satisfaction.
- Is responsible for day-to-day operational process management and support of relevant operational and P2P processes (and others as required) to ensure clients’ accurate and timely ordering and receipt of goods and services (e.g. help desk queries, PR/PO or Goods Receiving assistance).
- Supports optimization and use of defined procurement processes, platforms and channels through end user education, supporting the roll out and expanded use of our P2P platform (e.g. testing, end user training, education and change management activities, supplier set up/on boarding etc.).
- Lead or support quality improvement initiatives in optimizing support process or system enhancement.
- Be fully aware of or support global and regional procurement and sourcing initiatives.
- Ensure timely completion of mandatory training.

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