Help Desk Support
1 month ago
**Designation/Title**
Helpdesk/Desktop
**Sub-Band**
Off-roll
**Education Qualifications**
BE/BTech/Diploma
**Certifications**
ITIL, MCSE preferred
**Experience**
2 to 3+ Years of experience in relevant field
**Key/Major Activities**
- Basic understanding of typical enterprise customer environment
- Opening and closing trouble tickets
- Take remoted desk of End User, perform basic trouble shooting basis SOP and identify issue in the system/Network or OEM
- Have basic understanding of IT Environment, M365/O365 products, Network
- Knowledge on AD, DNS, DHCP, GPO, Antivirus, DLP
- Understanding of other technologies like Cloud, Security, SDWAN, UCC, Wi-Fi etc.
- Answer customer trouble calls and communicate status
- Co-ordinate with Provider’s Service Desk and provide MTTR update and collect RCA
- Prompt escalation of issues to Level 2
- Maintain history of problems and solutions
- Real time LAN Network monitoring (AP, SWC)
- Co-ordinate with Provider’s Desk for Repeat Issues and requesting for Fix
- Reporting and MIS
**Behavioral Skills**
- Knowledge of IT Environment
- Basic understanding of networks and knowledge of telecom standards &
- Proficient with Microsoft Office Suite
- Proficient in using ticketing tools and need to have demonstrated experience on the same
**Salary**: ₹25,000.00 - ₹29,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund
- Work from home
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Day shift
- Fixed shift
- Morning shift
Ability to commute/relocate:
- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (required)
- Desktop support: 2 years (required)
- IT support: 2 years (required)
- Computer networking: 2 years (required)
Willingness to travel:
- 100% (preferred)
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