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Technical Help Desk Specialist

1 month ago

navi mumbai, India Jio Full time
JD - Technical Help Desk
Position - Contract - 2 Years
Location - Navi Mumbai
Education Level - Any Technical Graduate - Bsc/BCA etc
Job Description -
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information

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