Current jobs related to IS Help Desk Technician - navi mumbai - Trimble

  • IT Help Desk Technician

    5 months ago

    Mumbai, India Zoof Software Solutions Full time

    We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

  • IT Help Desk Technician

    3 months ago

    Mumbai, India SKS Enterpprise Full time

    **Position Name -** **IT Help Desk Technician** **Location - **Mumbai** **Experience Range -** 4-7 years** **Mandatory Requirement**: - Skilled and customer-oriented IT Help Desk Technician - Responsible for providing technical support and assistance to our employees and resolving - Primary goal will be to ensure that all IT systems and equipment are...

  • Help Desk Support

    4 months ago

    Mumbai, Maharashtra, India CARE INFOTECH Full time

    Help Desk Support Required Help Desk Specialist responsibilities include: - Providing first level contact and convey resolutions to customer issues - Properly escalating unresolved queries to the next level of support - Tracking, routing and redirecting problems to correct resources **Responsibilities**: - Provide first level contact and convey...

  • IT Technician

    3 months ago

    Mumbai, Maharashtra, India political action services Full time

    Job brief We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • Help Desk Executive

    4 months ago

    Mumbai, Maharashtra, India Cushman & Wakefield Full time

    **Job Title** Help desk executive **Job Description Summary** **Job Description

  • Technicianhelp Desk

    3 months ago

    Andheri, Mumbai, Maharashtra, India Mumbai Pro Realty Private Limited Full time

    **Responsibilities** - Perform remote troubleshooting through diagnostic techniques and pertinent question Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or...

  • Service Desk Technician

    4 months ago

    Mumbai, India Datamark Full time

    Greetings from Datamark!!! We are hiring for Service Desk Technician role - **Primary Responsibilities**: - Monitors and processes user requests submitted to the IT ticketing system by following the IT Procedure Manual. Completion and closure of all tickets processed and full documentation of the change in the IT ticketing system. - Answers inbound phone...

  • IT Help Desk

    4 months ago

    Lower Parel, Mumbai, Maharashtra, India Regan Network Hr Solutions Full time

    Duties & Responsibilities: - Provide technical assistance with computer hardware and software - Resolve issues for staff via phone, in person, or electronically - Log bugs and enhancement requests - Perform hardware and software installations, configurations and updates as needed - Resolve technical issues in a timely manner using available resources within...

  • Help Desk Support

    4 months ago

    Mumbai, Maharashtra, India CARE INFOTECH Full time

    Responsibilities - Provide first level contact and convey resolutions to customer issues - Properly escalate unresolved queries to the next level of support - Track, route and redirect problems to correct resources - Update customer data and produce activity reports - Walk customers through problem solving process - Follow up with customers, provide feedback...

  • IT Service Desk Technician

    3 months ago

    Mumbai, India NOV Inc. Full time

    **Summary** Do you have a passion for solving a variety of technical issues? Are you enthusiastic and process-driven? Do you love working with others to find solutions? If this interests you, we are looking for a Service Desk Technician with a real desire to provide our internal customers with the highest quality of service by responding to incoming calls...

  • IT Help Desk/service Desk-mumbai-females

    4 months ago

    Mumbai, Maharashtra, India Konverge Technologies Private Limited Full time

    **Company Profile**: Konverge Technologies Pvt Limited is a leading player in networking, computing, messaging & collaboration. Konverge is uniquely positioned to deliver end-to-end IT Infrastructure solutions and services. **Location**: - Airoli and Goregoan. Please find the below JD: - Should have fair knowledge of IT Help desk/service desk role. Good...

  • PhonePe (Merchant Help Desk) Process

    4 months ago

    Navi Mumbai, India Perfect Recruits Full time

    As a PhonePe Merchant Help Desk Executive, your primary responsibility will be to provide assistance and support to merchants who use the PhonePe platform for their business transactions.Key Responsibilities:Handle inbound calls and emails from merchants who require assistance with their PhonePe transactions.Provide prompt and accurate resolution of merchant...

  • Help Desk Officer

    3 months ago

    Dadar, Mumbai, Maharashtra, India Sumeru EnTiger Pvt Ltd. Full time

    This profile requires him/her to work closely with the Delivery Team to manage relationships with clients. **Duties** - Building and maintaining relationships with clients and key personnel within customer companies - Letting customers know about other products of the company offers. - Attending meetings with clients to build relationships with existing...

  • Help Desk Representative

    3 months ago

    Mumbai, India NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job title: Help desk representative. Key...

  • Customer Help Desk Support Executive

    3 months ago

    Mumbai, India Adwance Tech Techology Pvt. Ltd. Full time

    **Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual...

  • Help Desk Executive

    4 months ago

    Mumbai, India Crest Full time

    Overall Role Objective : Strategic Thinking & Leadership Effective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties.  Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities The Helpdesk Executive is responsible for...

  • Ot Technician

    2 days ago

    Navi Mumbai, Maharashtra, India NEW MILLENNIUM MULTISPECIALITY HOSPITAL Full time

    1. Scrub procedure as assigned 2. Assist in work area in central sterile between scrub assignments prn. 3. Assist in keeping overall operating room clean and tidy 4. Report on and off duty at control desk 5. Report on and off at control desk for lunch 6. Inform control desk where you are at all times while on duty 7. Make sure room is cleaned, straightened...

  • Ups Technician

    4 months ago

    Mumbai, India F Gheewala Human Resource Consultants Full time

    **Job Title: UPS Technician** **Location: Qatar** **Company: Confidential** **Job Category: Engineering/Technical** **Salary Range**: QR2200 - 2500 Including Food **Responsibilities**: - Provide installation, maintenance, and repair support for UPS systems - Perform scheduled installation and maintenance tasks for AC/DC Power Systems Hardware, Nicad...

  • Back Office Service Desk Agent

    3 months ago

    Mumbai, India NSC Global Full time

    Overview: **Job description**: - Serves as a bridge between the operations team and the field technicians - Keeps the tickets updated in accordance with the protocols based on the field engineer’s feedback - Receives and handles minor escalations via escalation platform in written form - Helps with the field logistics in France - assigns tickets for next...

  • X-ray Technician

    3 months ago

    Navi Mumbai, Maharashtra, India Career Choice Solution Full time

    Operating Imaging Equipment: X-ray technicians are proficient in operating various imaging equipment, including X-ray machines, computed tomography (CT) scanners, and fluoroscopy machines - They ensure that the equipment is functioning properly and calibrated accurately for optimal image quality - Positioning Patients: X-ray technicians prepare and position...

IS Help Desk Technician

4 months ago

navi mumbai, India Trimble Full time

Your Title: IS Help Desk Technician

Job Location: Mumbai, India

Our Department: Corporate Information Systems

About the Role

Are you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently?

The IS Help Desk Technician is a key player on the front lines of Trimble Corporate IS. This position is perfect for someone looking to leverage their expertise in being the face of the IS department.

Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills.

The focus for this position is on service desk support, ticket queue coordination, process ownership, inventory control, and leading or completing projects.

What You Will Do

You will support a variety of end-users onsite in our Mumbai office. You will interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met. You’ll provide world-class customer service and work with a cohesive global IS team.

Support end users with desktop support and deployment of hardware and software.

Display a high-level of customer service and professionalism.

Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.

Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.

Demonstrate and utilize a high level of troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.

Maintenance and diagnostics of computer hardware and systems.

Ensures that any faults associated with desktop computers are remedied in the shortest time possible and with the least disruption to the user. 

Attends meetings with peers, other IS staff, IS management and business group managers in support of end users and the corporate IS infrastructure.

Provides recommendations to the organisation surrounding hardware and software technologies and how these technologies can assist the business while being proactive with new technologies.

Creates and maintains knowledge base documents.

Mentors and provides technical assistance for the Tier-1 technical support team.

Works with Systems Engineers and Network Engineers to assist with installation or business continuity of devices.

Who You Are

Builds Trust: You honor your word by doing what you say you are going to do. End-users and colleagues alike need to view the Corporate Information Systems team as a world-class team.

Customer-centric: You have a commitment to delivering genuine customer service.

Implementation / Execution: You are good at multitasking, organizing, and managing multiple priorities.

Patience: You are able to work well with end-users who are not computer savvy and can communicate about technical terms in a non-technical manner.

Timeliness: End-users and colleagues expect and deserve the fastest turnaround time for communication and support. 

Sense of urgency: This is a fast paced environment which requires immediate attention to issues that may impact company revenue.

Active listening: Analyze user feedback to streamline troubleshooting efforts.

Adaptable: You are adaptable to new situations and problems and have a flexible mindset.

Independence: Proactively address local issues using the analytics and administrative tools available. 

Tech savvy: You enjoy learning new technologies and supporting end-users with their technology experience.

Trustworthy: You follow standard processes, procedures, and ensure that you display a high degree of professionalism, honesty and integrity at all times.

What Skills & Experience You Should Bring

Ability to work independently with routine tickets and support.

Stay relevant to new technologies and be able to apply the concepts to existing systems.

Ability to select from several predefined tools to solve problems.

Ability to document technical information in ITSM systems and maintain ticket lifecycle management effectively.

Ability to effectively communicate in English both verbal and written.

Excellent organization skills.

At least one relevant IT certification such as ITIL, CompTIA A+, etc.

At least 4+ years of related experience.

Skills to set up, operate, and troubleshoot a wide variety of equipment and systems.

Thorough experience with Windows, mobile devices, tablets, printers, conference room equipment.

Good network troubleshooting experience.

Good experience with macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation.

Good understanding of Cybersecurity concepts.

Ability to multitask and can handle frequent interruptions. 

Experience with Google Workspace for enterprise collaboration is a plus.

Job Location

Onsite at our office Mumbai

About Our Corporate Information Systems Division

The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers’ experience. Our team is cohesive, supportive, and we are proud of what we do.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy