IT Help Desk

2 weeks ago


Mumbai, India RTEX HR Services Pvt. Ltd Full time

Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures

**Salary**: ₹8,086.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Shift:

- Day shift

Ability to commute/relocate:

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)
- calling: 1 year (preferred)



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