Customer Support Associate

2 months ago


Kochi Kerala, India thoughtminds Full time

Thought Minds - is a global leader in providing solutions on LLM and generative AI solutions. We are seeking a **Customer Support Associate** with 2+ years of experience to join our team.

Location : Kochi /remote

**Job Functions**
- Provide accurate, valid, and complete information to customers by following communication guidelines and processes.
- Troubleshoot and resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution.

**Skills needed**:

- 2+ years of experience in customer support or a related field.
- Experience in resolving customer query by chatbox, mail or by call
- Strong communication skills, both written and verbal.
- Proficient in using customer support systems, CRM tools, and ticketing software (e.g., Zendesk, Freshdesk, Salesforce).

**Job Types**: Full-time, Permanent

Pay: Up to ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- US shift
- Weekend availability

Supplemental Pay:

- Joining bonus
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- Are you an immediate joiner ?

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9746423741



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