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Customer Support Associate-luxury Segment
5 days ago
**Customer Support Associate**
Role Summary **:Responsible to ensure high quality customer satisfaction of online customers.**
Experience**:2-4 years of Experience handling Customer and Sales function in retail**
**sector, preferably, luxury segment.**
Roles &Responsibilities:
KRA 1: Customer Service Support
- Support to develop business through online or offline (leads conversion).
- Adherence service procedures, policies and standards.
- Monitor on time delivery of product purchased by online customers.
- Achieve the online sales target assigned.
- Verify all the online sale (Transaction paid/ Fraud alert).
- Keep focus on customer experience throughout interactions.
KPIs
- Lead conversion rate.
- Adherence to Customer Service SOP.
KRA 2: Customer Enquiry and Updates
customer support.
- Follow up the customers on enquiry.
- Re-reach customer for new update and follow up for further business development.
- Collect testimonials from customers.
- Coordinate with CSM for customers issues and follow problems through to resolution.
KPIs
- Turnaround time to resolve customer complaints and queries.
- Customer satisfaction level.
KRA 3: Record Management
- Maintain accurate records and document related to customer service actions and
discussions.
KPIs
- Accurate record management.
**Salary
- 15k-20k**
For more details
Monika
8754855355
Please click the below link to get all details through WhatsApp
**Salary**: Up to ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Cochin, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 8754855355
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