Customer Support Associate-luxury Segment

5 days ago


Kochi, India Soldat Global Technologies Full time

**Customer Support Associate**

Role Summary **:Responsible to ensure high quality customer satisfaction of online customers.**

Experience**:2-4 years of Experience handling Customer and Sales function in retail**

**sector, preferably, luxury segment.**

Roles &Responsibilities:
KRA 1: Customer Service Support
- Support to develop business through online or offline (leads conversion).
- Adherence service procedures, policies and standards.
- Monitor on time delivery of product purchased by online customers.
- Achieve the online sales target assigned.
- Verify all the online sale (Transaction paid/ Fraud alert).
- Keep focus on customer experience throughout interactions.

KPIs
- Lead conversion rate.
- Adherence to Customer Service SOP.

KRA 2: Customer Enquiry and Updates

customer support.
- Follow up the customers on enquiry.
- Re-reach customer for new update and follow up for further business development.
- Collect testimonials from customers.
- Coordinate with CSM for customers issues and follow problems through to resolution.

KPIs
- Turnaround time to resolve customer complaints and queries.
- Customer satisfaction level.

KRA 3: Record Management
- Maintain accurate records and document related to customer service actions and

discussions.

KPIs
- Accurate record management.

**Salary
- 15k-20k**

For more details

Monika

8754855355

Please click the below link to get all details through WhatsApp

**Salary**: Up to ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Cochin, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8754855355



  • Kochi, India Green Apple HR Solutions Full time

    We are hiring Customer Support Associates for Jewellery Industry for Ernakulam location.Support to develop business through online or offline (leads conversion). Adherence service procedures, policies and standards.Monitor on time delivery of product purchased by online customers.Achieve the online sales target assigned.Verify all the online sale...


  • Kochi, India Kolo Full time

    As a Customer Support Associate, you will be required to: 2. Engaging and assisting customers such as home renovators, service providers, and manufacturers on a daily basis via various communication channels. 3. This is a hybrid customer service model that will give you exposure to the best of inside sales and customer support. 4. Communicating with and...


  • Kochi, India Kolo Full time

    As a Customer Support Associate, you will be required to: 2. Engaging and assisting customers such as home renovators, service providers, and manufacturers on a daily basis via various communication channels. 3. This is a hybrid customer service model that will give you exposure to the best of inside sales and customer support. 4. Communicating with and...


  • Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    Designation : Customer Support Associate Location : Kochi, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 23K Basic technical skills will be an...


  • Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    Designation : Customer Support Associate Location : Cochin, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 25K Basic technical skills will be an...


  • Kochi, India Affable Management Services Full time

    Position : Customer Care Associate Experience: 2yrs (sports background is preferred) Job Location: Kochi **Salary**: Best in the industry Schedule: - Monday to Friday **Education**: - Bachelor's (preferred) **Experience**: - total work: 2 years (preferred) - Customer service: 2 years (preferred) - Store management: 2 years (preferred) - footwear...


  • Kochi, India Ellix HR Consulting Full time

    Support to develop business through online or offline (leads conversion). customer support. - Maintain accurate records and document related to customer service actions and discussions. - Customer service - communication skills


  • Kochi, India Dtale Modern Full time

    **Customer Support Associate** **Job Summary**: Dtale Modern is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate. **Key Responsibilities**: Provide accurate information about our products, services, and policies to customers Assist customers in placing orders, tracking shipments, and processing...


  • Kochi, India Dtale Modern Full time

    **Customer Support Associate** **Job Summary**: Dtale Modern is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate. **Key Responsibilities**: Provide accurate information about our products, services, and policies to customers Assist customers in placing orders, tracking shipments, and processing...


  • Kochi, India Neoito Technologies Private Limited Full time

    Responsibilities: - **Onboarding and Training**: Guide clients through the onboarding process, ensuring a smooth transition to our WhatsApp Cloud API services. Provide training and educational resources to clients to maximize their understanding and utilization of the product. - **Customer Engagement**: Establish and maintain strong relationships with...


  • Kochi, India Neoito Technologies Private Limited Full time

    Responsibilities: - **Onboarding and Training**: Guide clients through the onboarding process, ensuring a smooth transition to our WhatsApp Cloud API services. Provide training and educational resources to clients to maximize their understanding and utilization of the product. - **Customer Engagement**: Establish and maintain strong relationships with...


  • Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    We are hiring for Customer support Associate (Voice) Qualification - Any Degree Location : Kochi (WFO) Shift : Rotational, 5days of working, Rotational week off Age : 23-35 **Roles & Responsibilities**: - Answer phone to respond to drivers/customers inquiries w.r.t Shipping and Delivery. - Assist Drivers with the latest update on customer's...


  • Kochi, India Ritchoiz Manpower Solutions Full time

    Urgent requirement for Customer Service with Leading IT Company *Customer Support *Good Communication *Immediate Joiners preferred Location : Cochin, Kakkanad **Salary**: ₹20,000.00 - ₹32,287.66 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Work Location: In...

  • Associate Ii

    4 weeks ago


    Kochi, India Hubbell Incorporated Full time

    **Date**:Mar 13, 2024 **Location**: Cochin, IN, 682042 **Company**:Hubbell Incorporated **Job Overview**: - We are looking for suitable Graduates experienced with good communication skills to support the Hubbell India customer service Team’s routine, adhoc activities, and projects predominantly but not limited to any specific task. This requirement is...


  • Kochi, India Chris Johnson Business IT Solutions Full time

    **Roles & Responsibilities**: - Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. - Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers...


  • Kochi, India Cocoa Cloud LLP Full time

    **CUSTOMER SUPPORT EXECUTIVE** **WORK FROM HOME JOB** SHOULD HAVE FLUENCY IN HINDI AND MALAYALAM GOOD COMMUNICATION SKILLSQUALIFICATION PLUS TWO,GRADUATES,POST GRADUATESADUATES,POST GRADUATES. PROCESS: LOGISTICS FRESHERS AND EXPERINCE CANDIDATES CAN **Job Types**: Full-time, Regular / Permanent **Salary**: ₹20,000.00 per month **Benefits**: -...


  • Kochi, India Spicebasket Full time

    **Responsibilities** - Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status. - Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department. - Creating and processing orders in a timely manner,...


  • Kochi, India Ethos Limited Full time

    About Ethos Watches ETHOS IS HIRING Customer Relationship Executive Who will be a part of team; passionately promoting sales of watches and accessories by building meaningful relationship with customers. About Ethos Watches Ethos Watch Boutiques is India’s largest and most trusted luxury watch retailer. With over 53 boutiques across India, we are...


  • Kochi, Kerala, India The Loanguru.in Full time

    * Customer Engagement Excellence: - Serve as a knowledgeable resource, addressing inquiries, offering tailored solutions, and ensuring customer satisfaction. - Effectively handle customer concerns and complaints, ensuring swift resolutions that uphold a positive customer experience. - Retail Experience Support: - Collaborate seamlessly with the retail team...


  • Kochi, India 18 Steps Consultants Full time

    **Job Overview**: - Post Date: - 19-Mar-2024 - Last Date: - 31-Mar-2024 - Location: - Kochi - Vacancy: - 1 - Job Type: - Full-time - Gender Preference: - Any - Salary: - Max. 5lpa - Interview Mode: - Telephonic & FTF **Associate Service Support Administrator**: - IT - Kochi **Location Details**: - Cochin, Kerala **Salary Details**: - Maximum...