Reservation Associate

2 weeks ago

Kochi, India Marriott International, Inc Full time

**Job Number** 24027232

**Job Category** Reservations

**Location** Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Reservations Associate

    2 weeks ago

    Kochi, India Grand Hyatt Kochi Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Associate - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with...

  • Reservation Associate

    2 weeks ago

    Nedumbassery, Kochi, Kerala, India FLORA HOSPITALITY INDIA Full time

    A reservation agent or associate is responsible for assisting customers in making reservations for various services, such as hotel rooms, flights, rental cars, or activities. They must be knowledgeable about the products and services they offer and be able to answer any questions customers may have. In addition to taking reservations, a reservation agent or...

  • Associate Reservations

    2 months ago

    Kochi, India Hexcel Full time

    The Reservation Executive should handle requests from in house Sales Team and travel agents via phone or other platforms. - Should make sure booking information is input correctly into the system. - Needs to maintain and update room vacancies for the sales team. - Should support meet monthly revenue/ Sales targets. This is being done by coming up with...

  • Associate Reservations

    2 weeks ago

    Kochi, India Hexcel Full time

    The Reservation Executive should handle requests from in house Sales Team and travel agents via phone or other platforms. - Should make sure booking information is input correctly into the system. - Needs to maintain and update room vacancies for the sales team. - Should support meet monthly revenue/ Sales targets. This is being done by coming up with...

  • Reservation Associate

    1 week ago

    Kochi, India Miletia Guide Solutions PVT LTD Full time

    **Hiring for hotel group** **Location : kochi** **Minimum 1 to 2 years of experience as front office /Guest relation / Reservation in Hotel/ Resort industry.** **Salary depends on experience** - Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. - Processes reservations from the sales office, other...

  • Reservations Associate

    1 month ago

    Kochi, India Hyatt Corporation Full time

    Reservations Associate - Front Office Grand Hyatt IN - KL - KochiFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: KOC000614Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...

  • Reservations Associate

    1 week ago

    kochi, India Marriott International Full time

    POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer...

  • Reservations Associate

    2 months ago

    Kochi, India Marriott International, Inc Full time

    **Job Number** 24018913 **Job Category** Reservations **Location** Le Méridien Kochi, Maradu, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation...

  • Reservations Associate

    1 day ago

    Kochi, India Marriott International, Inc Full time

    **Job Number** 24018913 **Job Category** Reservations **Location** Le Méridien Kochi, Maradu, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation...

  • Reservation Executive

    2 months ago

    Kochi, India Princy Travels Full time

    **Responsibilities**: - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by...

  • Reservation Executive

    5 days ago

    Kochi, India Princy Travels Full time

    **Responsibilities**: - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by...

  • Reservations Associate

    2 weeks ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24081150 **Job Category** Reservations **Location** Four Points by Sheraton Kochi Infopark, Infopark Kochi Phase 1 Campus, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...

  • Reservations Associate

    4 days ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24089073 **Job Category** Reservations **Location** Le Méridien Kochi, Maradu, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation...

  • Reservation Associate

    2 weeks ago

    Kochi, Kerala, India IBIS Full time

    **Job Description** Reservation Operation** - Work with internal/external representatives from different functions for executing the reservations. - Provide effective support to the team to enable them to provide a range of effective and efficient services. - Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer...

  • Reservation Associate

    4 days ago

    Kochi, Kerala, India East India Street Café Panampilly Nagar Full time

    Urgent requirement for Reservation Associate at Fragrant Nature Hotels & Resorts Corporate based in Kochi. Prefer immediate joiner with minimum 1 year experience in Hotel Reservations. Accommodation provided. **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Food provided - Health insurance Supplemental pay types: - Yearly bonus Ability...

  • Reservations Teamleader

    1 month ago

    Kochi, India Hyatt Corporation Full time

    Reservations Teamleader - Front Office Grand Hyatt IN - KL - KochiReservationsEntry Level ManagerFull-timeReq ID: KOC000615Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations....

  • Central Reservation System Associate

    2 months ago

    Kochi, India PALMYRA HOTELS Full time

    Communicating with other departments, such as housekeeping and maintenance, to ensure that guests’ requests are met. - Updating and maintaining customer information in the reservation system. - Updating and maintaining customer information in the reservation system. - Updating and maintaining customer information in the reservation system. - Answering any...

  • Reservations Teamleader

    3 weeks ago

    Kochi, Kerala, India Grand Hyatt Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely...

  • Reservations Associate

    3 weeks ago

    Kochi, Kerala, India Grand Hyatt Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. You will be responsible to assist the in managing the Reservations Department and work closely with Marketing and Sales and other relevant...

  • Reservation & Ticketing Executive

    2 weeks ago

    Kochi, Kerala, India Kerala Travels Interserve Ltd Full time

    SoftwareWe are looking for detail-oriented reservation agents to assist our customers with their booking needs Should be well versed in GDS Softwares like Galileo, Amadeus & Sabre. Corporate/B2B Travel booking experience. Handling day to day operations and follow ups efficiently and effectively. Coordinate with International travel service...