Reservation Associate

33 minutes ago

Kochi, India Marriott International, Inc Full time

**Job Number** 24027232

**Job Category** Reservations

**Location** Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Reservations Associate

    1 day ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24081150 **Job Category** Reservations **Location** Four Points by Sheraton Kochi Infopark, Infopark Kochi Phase 1 Campus, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...

  • Reservation Associate

    4 weeks ago

    Kochi, Kerala, India IBIS Full time

    **Job Description** Reservation Operation** - Work with internal/external representatives from different functions for executing the reservations. - Provide effective support to the team to enable them to provide a range of effective and efficient services. - Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer...

  • Reservation & Ticketing Executive

    4 weeks ago

    Kochi, Kerala, India Kerala Travels Interserve Ltd Full time

    SoftwareWe are looking for detail-oriented reservation agents to assist our customers with their booking needs Should be well versed in GDS Softwares like Galileo, Amadeus & Sabre. Corporate/B2B Travel booking experience. Handling day to day operations and follow ups efficiently and effectively. Coordinate with International travel service...

  • Reti Reserve Support

    3 weeks ago

    Kochi, India EY Full time

    At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for...

  • Reti Reserve Support

    3 weeks ago

    Kochi, India EY Full time

    At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for...

  • Travel and Ticketing Associate

    4 weeks ago

    kochi, India Litmus7 Full time

    Role : Travel and Ticketing Associate Experience : 3+ years Notice : Immediate to 1month Job Description Managing ticketing systems and ensuring smooth operations for events or travel. Providing excellent customer service in ticket booking and inquiries. Coordinating with various departments for ticketing logistics. Experience in ticketing systems and...

  • Travel and Ticketing Associate

    4 weeks ago

    Kochi, India Litmus7 Full time

    Role : Travel and Ticketing AssociateExperience : 3+ yearsNotice : Immediate to 1monthJob DescriptionManaging ticketing systems and ensuring smooth operations for events or travel.Providing excellent customer service in ticket booking and inquiries.Coordinating with various departments for ticketing logistics.Experience in ticketing systems and customer...

  • Front Office Associate

    4 weeks ago

    Kochi, India DIANA HEIGHTS LUXURY HOTEL Full time

    Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available...

  • Walk In

    2 weeks ago

    Kochi, Kerala, India Forex Integrated Full time

    We are Hiring for Ground Staff Customer Service Associate for Leading Airlines Cochin Airport Male and female Job Responsibility when you work at the AirportGreeting and welcoming passengers and responding to questions Checking in baggage Making reservations Assisting with airline Gates SeatsHelping customers with Proper Luggage Tags and Pasting Bar...

  • Front Office Associate

    3 weeks ago

    Kochi, India DIANA HEIGHTS LUXURY HOTEL Full time

    Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available...

  • Walk In

    2 weeks ago

    Kochi, Kerala, India Forex Integrated Full time

    We are Hiring for Ground Staff Customer Service Associate for Leading Airlines Chennai Airport Male and female Job Responsibility when you work at the AirportGreeting and welcoming passengers and responding to questions Checking in baggage Making reservations Assisting with airline Gates SeatsHelping customers with Proper Luggage Tags and Pasting Bar...

  • High Salary: Airport Ground Staff Jobs At Airport

    2 weeks ago

    Kochi, Kerala, India Kaitech technologies Services Full time

    We are Hiring for Ground Staff Customer Service Associate for Leading Airlines for Both Males and Females Only Freshers Job Responsibility when you work at the AirportGreeting and welcoming passengers and responding to questions Checking in baggage Making reservations Assisting with airline Gates SeatsHelping customers with Proper Luggage Tags and...

  • F&b Associate

    4 weeks ago

    Nedumbassery, Kochi, Kerala, India DIANA HEIGHTS LUXURY HOTEL Full time

    Ensuring high levels of customer satisfaction by greeting guests, taking their orders, and addressing any issues or complaints promptly and professionally. - Assisting with inventory management, including tracking supplies and reporting low stock levels to supervisors or managers. - Overseeing the flow of service in the dining area, ensuring that food and...

  • Guest Service Associate- Front Office

    7 days ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25022307 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India, 683572 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Organize, confirm, process, and conduct all guest...

  • Technical Support Analyst

    2 weeks ago

    Kochi, Kerala, India Xerox Full time

    For more than 100 years Xerox has continually redefined the workplace experience Harnessing our leadership position in office and production print technology we ve expanded into software and services to sustainably power today s workforce From the office to industrial environments our differentiated business solutions and financial services are designed...