Customer Support Associate

7 months ago


Kochi Kerala, India 33 Holdings Global Full time

To promptly respond to the calls and resolving the Query as per the need
- Develop objectives for the call center’s day-to-day activities.
- Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended.
- Work effectively and perform annually or on an at-need basis.
- Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.
- Organize and maintain forms and office stationery required for front desk activities
- Ensure all standard protocols set by organization are maintained
- Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
- Organizing and maintaining patient records, consent forms, payment forms, etc.
- Drive Online Appointments and promote marketing campaigns as directed, Adhere strictly to zero tolerance policy as framed by the management
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.

**Freshers can also apply, salary will be 15K- 25K per month based on the experience**

**You can also reach**

**33 Holdings Global 49/195 A2 First Floor, Raghavan Pillai Memorial Building, Punnakkal, Elamakkara, Kochi, Kerala 682026**

**Language**:

- English

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)
- Overnight Shift (preferred)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you familiar with CRM

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



  • Kochi, Kerala, India thoughtminds Full time

    Thought Minds - is a global leader in providing solutions on LLM and generative AI solutions. We are seeking a **Customer Support Associate** with 2+ years of experience to join our team. Location : Kochi /remote **Job Functions** - Provide accurate, valid, and complete information to customers by following communication guidelines and processes. -...


  • Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    Designation : Customer Support Associate Location : Kochi, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 23K Basic technical skills will be an...


  • Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    Designation : Customer Support Associate Location : Cochin, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 25K Basic technical skills will be an...


  • Kochi, India Ellix Hr Consulting Full time

    **We are Hiring Customer Support Associate** **Minimum 3 - 8 years of Experience in handling Customer and Sales function in retail sector, preferably, luxury segment.** **Qualification - MBA / Any Graduates** **Location - Kochi** **Roles & Responsibilities** **1: Customer Service Support** - **Support to develop business through online or offline (leads...


  • Kochi, Kerala, India 33 Holdings Global Full time

    Promptly respond to incoming calls and resolve customer queries as per established procedures. - Develop daily objectives for the call center operations to meet service level agreements. - Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics. - Provide accurate information on products, services, procedures, and...


  • Kochi, India Industrial Support Services Full time

    **Customer Support Executive** **Should have Experience in Customer Support / Tele Sales / TeleMarketing** **Minimum 3 Languages Required (Except Tamil)** **Exp : 1 yr - 3 yrs** **Immediate Joining Will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Paid time off -...


  • Kochi, India Affable Management Services Full time

    Position : Customer Support Associate Location : Muvattupuzha Roles & Responsibilities: - Handling Social Media, Instagram, Facebook etc. - Promote online sales through social Media Experience : 1 Year relevant experience in social media handling Gender : Female Qualification : Any Graduate Salary : 10000 Per Month Accommodation fee will be paid by...


  • Kochi, Kerala, India 33 Holdings Global Full time

    **Arabic Customer Support Representative** - Providing timely and accurate assistance to Arabic-speaking customers via Call - Understanding customer inquiries and concerns, and providing appropriate solutions or guidance. - Handling customer complaints and escalations with professionalism and empathy. - Collaborating with other teams to resolve complex...


  • Kochi, Kerala, India 33 Holdings Global Full time

    **Arabic Customer Support Representative** - Providing timely and accurate assistance to English and Arabic-speaking customers via Call - Understanding customer inquiries and concerns, and providing appropriate solutions or guidance. - Handling customer complaints and escalations with professionalism and empathy. - Collaborating with other teams to resolve...


  • Kochi, Kerala, India Advenxa Pvt.Ltd Full time

    **Client Support Associate** Location: Kochi, Kerala Qualifications: Graduate Experience: 0 to 3 years Salary Range**:14,000 to 23,000** per month Shift: Rotational (Day & Night) Handle both Inbound and Outbound calls efficiently Provide excellent customer service in **Hindi and English** Resolve customer queries and issues promptly Maintain...


  • Kalamassery, Kochi, Kerala, India Transight Systems Private Limited Full time

    Key Responsibilities - Assist customers with installation, configuration, and troubleshooting of vehicle tracking devices. - Provide step-by-step guidance on the usage of tracking devices and mobile/web platforms. - Address and resolve technical issues by coordinating with the technical team if necessary. - Handle complaints and provide appropriate...


  • Kochi, Kerala, India Daddybin Full time

    We are looking for an enthusiastic Customer Relation Manager to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective tele sales representative must be an excellent communicator and have superior people skills. They must be comfortable...


  • Kochi, Kerala, India F9 INFOTECH IT SOLUTIONS PVT LTD Full time

    **Company description** Established in 2021, F9 welcomes you to a fusion of technology products and services. We partner with wide range of global partners and renowned brands to provide first class products and service to our valuable customers. We are engaged in providing Hospitality software solutions & Various IT Solutions to small, medium and...


  • Kochi, Kerala, India Advenxa Pvt.Ltd Full time

    Customer Service Associate - Hindi **Location: Padivattom, Edapally** - **Experience**: Minimum 1 year of experience in banking sales / Customer support. ( Consider Fresher with Good Communication Skills in Hindi & English) - Language Proficiency**:Fluent in English and Hindi**: - **Qualifications**: Bachelor's degree is mandatory. - **Salary: ₹20,000.00...


  • Kochi, Kerala, India 33 Holdings Global Full time

    To promptly respond to the calls and resolving the Query as per the need - Develop objectives for the call center’s day-to-day activities. - Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended. - Work effectively and perform annually or on an at-need basis. - Answer all incoming calls and route them to the...


  • Kochi, Kerala, India 33 Holdings Global Full time

    To promptly respond to the calls and resolving the Query as per the need - Develop objectives for the call center’s day-to-day activities. - Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended. - Work effectively and perform annually or on an at-need basis. - Answer all incoming calls and route them to the...


  • Kochi, Kerala, India 33 Holdings Global Full time

    To promptly respond to the calls and resolving the Query as per the need - Develop objectives for the call center’s day-to-day activities. - Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended. - Work effectively and perform annually or on an at-need basis. - Answer all incoming calls and route them to the...


  • Kochi, India Ellix HR Consulting Full time

    Support to develop business through online or offline (leads conversion). customer support. - Maintain accurate records and document related to customer service actions and discussions. - Customer service - communication skills


  • Kochi, India Global HR Solutions Full time

    Responsibilities: Handling Customer and Sales function in retail sector, preferably, luxury segment 02-04 years Understanding of the basics of Indian jewelry industry, history and culture. Knowledge of jewelry marketing, customer relations, product display, customer information, after-sales services, so as to achieve high level of effectiveness in...


  • Kochi, Kerala, India 33 Holdings Global Full time

    **Walk in Interview Timing - Monday To Saturday 11Am to 3:00 PM** **Interview Venue**: **33 Holdings Global 49/195 A2 First Floor, Raghavan Pillai Memorial Building,Near Punnakkal Post Office, Elamakkara, Kochi, Kerala 682026** - To promptly respond to the calls and resolving the Query as per the need - Develop objectives for the call center’s day-to-day...