Bmc-helix Remedy

3 weeks ago

Bengaluru, India Vega Intellisoft Full time

"- Well versed with ITSM Process & Remedy Tool.
- Needs to have good knowledge in ITSM and ITIL process.
- Needs to have hands-on experience in customization.
- Needs to have hands-on experience in trouble-shooting and shall be able to fix issues immediately.
- Needs to have hands-on experience in CMDB, integrations and AR System configurations.
- Needs to have knowledge on B2B framework development.
- Needs to have hands-on experience in ITSM modules (IM, PM CM, SRM modules, CMDB, Smart Reporting, DevOps solutions etc.)
- ITIL V3 Foundation certification
- Knowledge of help desk operations and fundamentals
- Hands-on experience with Remedy ITSM Suite administration and development
- Accurate and timely reporting of all MIS to Operations, Senior Management and other customers.
- Develop and establish operating policies, ITIL practices, internal controls and best practice approaches for computing and information technology systems / services
- Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement
- Good understanding of foundation Data Design and Data Load
- Coordination and management of Major Incident Management process activities
- Ability to identify problems at an early stage and solve them effectively
- Preparation of forecasts, and evaluation of the actual impact of changes
- Identify, analyze and prepare risk mitigation tactics
- Ensuring timely handling of all service requests submitted to the Service Desk
"
- Key Skills:

- "- Well versed with ITSM Process & Remedy Tool.
- Needs to have good knowledge in ITSM and ITIL process.
- Needs to have hands-on experience in customization.
- Needs to have hands-on experience in trouble-shooting and shall be able to fix issues immediately.
- Needs to have hands-on experience in CMDB, integrations and AR System configurations.
- Needs to have knowledge on B2B framework development.
- Needs to have hands-on experience in ITSM modules (IM, PM CM, SRM modules, CMDB, Smart Reporting, DevOps solutions etc.)
- ITIL V3 Foundation certification
- Knowledge of help desk operations and fundamentals
- Hands-on experience with Remedy ITSM Suite administration and development
- Accurate and timely reporting of all MIS to Operations, Senior Management and other customers.
- Develop and establish operating policies, ITIL practices, internal controls and best practice approaches for computing and information technology systems / services
- Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement
- Good understanding of foundation Data Design and Data Load
- Coordination and management of Major Incident Management process activities
- Ability to identify problems at an early stage and solve them effectively
- Preparation of forecasts, and evaluation of the actual impact of changes
- Identify, analyze and prepare risk mitigation tactics
- Ensuring timely handling of all service requests submitted to the Service Desk
"
- Location:

- Bangalore, Chennai, Hyderabad
- Required Experience:

- 8-12 yrs
- Positions:

- 1

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