BMC Helix Engineer

4 weeks ago


Bengaluru, India Sourceone Staffing & Consulting Pvt Ltd Full time

Position : BMC Helix ITSM

Location : Bangalore & Hyderabad

Duration : Fulltime

Salary : DOE

Client : Wipro

Job Description :

- The candidate should have 6+ years of experience

- Working experience in customer requirement analysis, design, solution, and consulting for BMC ITSM Helix platform

- Execute Installations, configurations, and migrations, within BMC ITSM scope

- Coordinate with Product/Engineering Teams to get the quick resolution of issues and or product defects.

- Execute environment health checks and apply the latest patches, and recommended baseline configurations.

- Exposure to Installation procedures/configuration for different products like BMC Helix ITSM, Digital Workplace, SmartIT, Smart Reporting, and Digital Workplace Catalog is preferable.

- Good troubleshooting skills with BMC Helix/ BMC Remedy-related issues

- Working Knowledge of SRM, SLM, IM, PM, CM, CMDB & Remedy Architecture.

- Able to design & document the Standard Operating Procedures (SOPs) for product deployment and installation.

- Ability to work with time-bound Deadlines.

- Able to constantly evaluate new Adhoc solutions to recommend the best end-to-end solutions that can be implemented enterprise-wide.

- Lead the design and implementation of new capabilities by partnering with the enterprise application and infrastructure teams

- Good knowledge of BMC Helix Administration/Support/Development concepts.

- Strong knowledge of both BMC Helix On-Premise and SaaS platform

- Develop design diagrams and corresponding documentation to set enterprise best practices for BMC Helix

- Manage relationships with application teams and prioritizes multiple projects as they go from design to production.

- Collaborate with teams across the company (i.e. network, security, operations) to build a complete application/integration structure

- ITIL v3 certification would be an added advantage

(ref:hirist.tech)
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