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BMC Helix ITSM II Bangalore II Hyderabad
5 months ago
§ Working experience in customer requirement analysis, design, solution, and consulting for BMC ITSM Helix platform§ Execute Installations, configurations, and migrations, within BMC ITSM scope§ Coordinate with Product/Engineering Teams to get the quick resolution of issues and or product defects.§ Execute environment health checks and apply the latest patches, and recommended baseline configurations.§ Exposure to Installation procedures/configuration for different products like BMC Helix ITSM, Digital Workplace, SmartIT, Smart Reporting, and Digital Workplace Catalog is preferable.§ Good troubleshooting skills with BMC Helix/ BMC Remedy-related issues§ Working Knowledge of SRM, SLM, IM, PM, CM, CMDB & Remedy Architecture.§ Able to design & document the Standard Operating Procedures (SOPs) for product deployment and installation.§ Ability to work with time-bound Deadlines.§ Able to constantly evaluate new Adhoc solutions to recommend the best end-to-end solutions that can be implemented enterprise-wide.§ Lead the design and implementation of new capabilities by partnering with the enterprise application and infrastructure teams§ Good knowledge of BMC Helix Administration/Support/Development concepts.§ Strong knowledge of both BMC Helix On-Premise and SaaS platform§ Develop design diagrams and corresponding documentation to set enterprise best practices for BMC Helix§ Manage relationships with application teams and prioritizes multiple projects as they go from design to production.§ Collaborate with teams across the company (i.e. network, security, operations) to build a complete application/integration structure§ ITIL v3 certification would be an added advantage