BMC Helix ITSM II Bangalore II Hyderabad

4 weeks ago

Bengaluru, India Wipro Full time

Job location: Hyderabad /Bangalore

Experience: The candidate should have minimum 4+ years of experience


§ Working experience in customer requirement analysis, design, solution, and consulting for BMC ITSM Helix platform

§ Execute Installations, configurations, and migrations, within BMC ITSM scope

§ Coordinate with Product/Engineering Teams to get the quick resolution of issues and or product defects.

§ Execute environment health checks and apply the latest patches, and recommended baseline configurations.

§ Exposure to Installation procedures/configuration for different products like BMC Helix ITSM, Digital Workplace, SmartIT, Smart Reporting, and Digital Workplace Catalog is preferable.

§ Good troubleshooting skills with BMC Helix/ BMC Remedy-related issues

§ Working Knowledge of SRM, SLM, IM, PM, CM, CMDB & Remedy Architecture.

§ Able to design & document the Standard Operating Procedures (SOPs) for product deployment and installation.

§ Ability to work with time-bound Deadlines.

§ Able to constantly evaluate new Adhoc solutions to recommend the best end-to-end solutions that can be implemented enterprise-wide.

§ Lead the design and implementation of new capabilities by partnering with the enterprise application and infrastructure teams

§ Good knowledge of BMC Helix Administration/Support/Development concepts.

§ Strong knowledge of both BMC Helix On-Premise and SaaS platform

§ Develop design diagrams and corresponding documentation to set enterprise best practices for BMC Helix

§ Manage relationships with application teams and prioritizes multiple projects as they go from design to production.

§ Collaborate with teams across the company (i.e. network, security, operations) to build a complete application/integration structure

§ ITIL v3 certification would be an added advantage

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