In bgsw bmc remedy servicenow professional
1 month ago
**Job Description**:
- End to End knowledge in the BMC Remedy AR System architecture, including best practice design and implementation
- Extensive experience in Development, Deployment, Migration and Rollouts for BMC Remedy ARS / ITSM Projects in latest versions
- Extensive knowledge on Administrative / Setup skills of AR System, Mid-Tier, Load Balancer environment & Server Level Configuration
- Hands on Experience in Integrating BMC Remedy with other 3rd party tools using various Integration methods
- Experience in SMART IT, SMART Reporting and Digital Workplace Administration and Configuration
- Experience in BMC Remedy Helix is an added advantage
- Experience in database queries and procedures and basic shell scripting knowledge
- Good understanding of the Servicenow platform and design and build solutions in ServiceNow modules
- Ability to work with stakeholders to translate business requirements to functional and technical requirements and prepare estimates, High Level and Low Level Designs
- Supporting configuration/implementation of Servicenow features, upgrades, data load, creating transform maps and scripts and performing code migrations.
- Working experience with JavaScript, Jelly Scripting and Glide Scripting
- Creating and Customizing ACL's, Business Rules, Script Includes, UI Policies, UI Pages, Client Scripts, Fix Scripts, Plugins, Reports etc.
- Experience in designing and implementing 3rd Party integration using SOAP/REST webservices, MID server and/or other technologies
- Knowledge of Servicenow best practices, working knowledge with tools like Flow Designer, SNOW Studio
- Experience in Analysis of Existing, Designing New Workflows, debugging existing scripts, developing Data and Code migration strategies
- Proficiency in designing and configuring Service Catalog, Request Workflows etc.
- ITILv3/ITILV4, ServiceNow Admin, Implementation Specialist or Developer Certification is a plus
**Qualifications**:
- Total IT exp - 8-10 years (BMC Remedy professional with working knowledge in ServiceNow)
- Strong sense of quality, customer, and goals focus.
- Strong communication skills.
- Excellent social skills, positive attitude, and a true Team player in highly collaborative work.
- Continuous learning mindset, motivated and curious.
- Has strong critical thinking skills and is proactive and autonomous.
Additional Information
Additional skills:
.NET Framework
ITIL certification V3.0
Customer Handling
Good planning skills
Good Communication and Presentation skills
Knowledge on Unix, Linux and Solaris is an added advantage
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