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BMC Remedy ARS Developer
2 weeks ago
Responsibilities :
1) Innovation in Workflow Development: Create efficient and innovative workflows within the BMC Remedy Action Request System (ARS).
2) IT Service Management (ITSM): Demonstrate expertise in various ITSM management processes.
3) Web Services Integration: Understand and integrate APIs through web services.
Innovation in Workflow Development :
- Develop efficient and innovative workflows within the BMC Remedy Action Request System (ARS) to automate business processes and improve operational efficiency.
- Utilize advanced features and functionalities of BMC Remedy ARS to design workflows that align with business requirements and best practices.
- Continuously explore opportunities for workflow optimization and enhancement to drive innovation and maximize system capabilities.
IT Service Management (ITSM) :
- Demonstrate expertise in various IT Service Management (ITSM) processes such as Incident Management, Problem Management, Change Management, and Service Request Management.
- Configure and customize BMC Remedy ARS to support ITSM processes, ensuring alignment with ITIL best practices and organizational requirements.
- Collaborate with IT stakeholders to understand their needs and translate them into effective ITSM solutions within BMC Remedy ARS.
Web Services Integration :
- Understand and integrate APIs through web services to facilitate seamless communication and data exchange between BMC Remedy ARS and other systems.
- Develop integrations with external systems, applications, and databases using RESTful APIs, SOAP, XML, and other web service protocols.
- Ensure secure and reliable data transmission between BMC Remedy ARS and external systems, adhering to industry standards and security best practices.
Qualifications :
- Experience: 5 to 8+ years in Remedy Workflow development.
Must-Have Skills :
- Proficiency in BMC Remedy Application development.
- Strong understanding of functional and design aspects of the BMC Remedy ITSM Suite.
Preferred Skills :
- Familiarity with BMC products such as DWP, Helix platform, and HSSO.
- Enterprise software product development experience.
- Knowledge of developing and accessing Web Services, including SOAP and REST protocols.
- Familiarity with JavaScript and JSON is a plus.
- Problem-Solving: Ability to troubleshoot multi-layered applications.
- Communication: Excellent communication skills and experience collaborating with remote teams.
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