Sr Developer

1 month ago

Bengaluru, India Sonata Software Full time

Job Title: Remedy ITSM SpecialistDepartment: IT Service ManagementJob Type: Full-time

Job Description:We are seeking an experienced Remedy ITSM Specialist with comprehensive expertise in both Remedy 7.6 and ITSM Remedy 9.1. The ideal candidate should have hands-on experience in AR module and customizations, including AR Remedy forms, filters, and active links. Experience in migrations of Remedy to different 3rd party tools, End-to-End Software Development Life Cycle (SDLC) experience, and coordination with clients and teams for multiple parallel requirements are essential. Proficiency in Agile methodology, integrating Remedy with 3rd party tools using web services, database links, REST API, and in-depth knowledge of Remedy table structure and SQL are crucial. Additionally, the candidate should have experience in developing reports using custom AR reports, smart reporting, helix dashboards, and knowledge of DSO (Data Store Objects).

Skills Required:• Experience in both Remedy 7.6 and ITSM Remedy 9.1• AR module and customizations, AR Remedy forms, filters, active links• Experience in migrations of Remedy to different 3rd party tools• End-to-End SDLC experience for both migration and deployments• Coordination with clients and teams for multiple parallel requirements• Good experience with Agile methodology• Thorough knowledge of integrating Remedy with 3rd party tools using web services, database links, REST API, etc.• Thorough knowledge of the table structure of Remedy• Good knowledge of SQL• Experience in developing reports using custom AR reports, smart reporting, helix dashboards• Knowledge of DSO (Data Store Objects) – critical• Ability to work under extreme pressure and expectations• Team-leading experience, capable of managing 6-8 members• Good communication and client management skills• Analytical and problem-solving skills – needed for designing and solutioning

Ready to Shape the Future of IT Service Management with Remedy?If you are an experienced Remedy ITSM Specialist with a comprehensive skill set and the ability to lead teams, we invite you to apply for this position. Join us in our journey towards excellence in IT Service Management. Apply now

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