infrastructure Specialist
1 week ago
The RoleThe project team is looking for a Remedy experience person to work as a Subject matter expert for the BMC Remedy suite of products including Remedy ARS & ITSM , Truesight Orchestration Smart ITResponsibilities include:To work on configuration and administration activities of Remedy ITSM/ARS 9.1 to 20.x and aboveTo work on configuration and administration activities of BMC Smart IT 2.0 to 20.x and aboveTo work on configuration and administration activities of BMC Digital WorkplaceSupport, troubleshoot, development of the integration of Remedy with third-party applications and other BMC products.Support and troubleshoot any issues with the platform.Should have hands-on experience on below Remedy Products on Linux environment –BMC Remedy 9.1 and aboveBMC AO 7.7.01 and aboveBMC AI 9.1 and aboveSmart IT 2.0 and aboveWork on all project deliverables and is accountable to get them completed as per the timelineProvides guidance, mentoring, and support to project team membersWork on production change deployment and post go-live supportYour Future at KyndrylEvery position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You AreYou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Required Technical and Professional Expertise8 plus years of relevant experience across all ITSM modules and integrations, Smart IT and Digital WorkplaceExperience with Remedy upgrades, integrations suite, ARS ITSM customizations, and understanding of workflowsRemedy ITSM, Atrium CMDB, ARS 9 or above, ITSM suite Web ServicesHands on experience on Remedy data configuration, migration. Familiar with DWP service requests, workflows and catalog.
Preferred Technical and Professional ExperienceContribute to major projects and services as they impact the delivery of agreed plans to users and ensure investments achievementAutomation experience, especially IaaS (infrastructure as a code)Vulnerability managementMicrosoft Active Directory and federation services
Being YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
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