BMC Remedy ARS Developer

1 week ago


Bengaluru, Karnataka, India Collabera Digital Full time

Responsibilities :
1)

Innovation in Workflow Development:
Create efficient and innovative workflows within the BMC Remedy Action Request System (ARS).

2)

IT Service Management (ITSM):
Demonstrate expertise in various ITSM management processes.

3)

Web Services Integration:
Understand and integrate APIs through web services.

Innovation in Workflow Development :

  • Develop efficient and innovative workflows within the BMC Remedy Action Request System (ARS) to automate business processes and improve operational efficiency.
  • Utilize advanced features and functionalities of BMC Remedy ARS to design workflows that align with business requirements and best practices.
  • Continuously explore opportunities for workflow optimization and enhancement to drive innovation and maximize system capabilities.

IT Service Management (ITSM) :

  • Demonstrate expertise in various IT Service Management (ITSM) processes such as Incident Management, Problem Management, Change Management, and Service Request Management.
  • Configure and customize BMC Remedy ARS to support ITSM processes, ensuring alignment with ITIL best practices and organizational requirements.
  • Collaborate with IT stakeholders to understand their needs and translate them into effective ITSM solutions within BMC Remedy ARS.

Web Services Integration :

  • Understand and integrate APIs through web services to facilitate seamless communication and data exchange between BMC Remedy ARS and other systems.
  • Develop integrations with external systems, applications, and databases using RESTful APIs, SOAP, XML, and other web service protocols.
  • Ensure secure and reliable data transmission between BMC Remedy ARS and external systems, adhering to industry standards and security best practices.

Qualifications :

  • Experience: 5 to 8+ years in Remedy Workflow development.

Must-Have Skills :

  • Proficiency in BMC Remedy Application development.
  • Strong understanding of functional and design aspects of the BMC Remedy ITSM Suite.

Preferred Skills :

  • Familiarity with BMC products such as DWP, Helix platform, and HSSO.
  • Enterprise software product development experience.
  • Knowledge of developing and accessing Web Services, including SOAP and REST protocols.
  • Familiarity with JavaScript and JSON is a plus.
  • Problem-Solving: Ability to troubleshoot multilayered applications.
  • Communication: Excellent communication skills and experience collaborating with remote teams.
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