Remedy Developer

7 days ago


Bengaluru, Karnataka, India Advitha Tech Solutions Full time

Job Description :
Remedy Developer with 5-7 years experience

  • Working experience on BMC helix ITSM that includes Incident Management, Problem Management and Change Management modules.
  • Knowledge of configuring Approvals for Service Request and Change Modules.
  • Design and develop DWPC service catalogues as per business requirements.
  • Configure and maintain BMC Helix platform to meet the needs of the organization.
  • Troubleshot issues in BMC Helix system.
  • Maintain documentation on configuration and use of BMC Helix system.
  • Work with other teams to integrate the BMC helix platform with other systems and applications.
  • Working experience in BMC Helix iPaaS solution for integrations to address advanced business process and system integrations.
  • Experienced in Developing, Testing, and deploying integrations between BMC Helix system and other applications using the REST API.
  • Strong experience in developing web based dashboards using BMC Helix dashboard designer.
  • Develop and design new dashboards and widgets based on the business requirements
  • Must be a quick learner and a team player
  • We would like to have a new to support the current Helix CMDB and Auto discovery infrastructure.
  • Activities associated with normalization and reconciliation rules, issues, and other KTLO items. Also creates canned reports for consumption based on demand.
  • Working on data quality/completeness efforts in support of existing resource doing the mapping/modeling work and partnering with app owners to ensure mapping, modeling, representation, and accuracy of info.
  • Discovery efforts and address any items affecting scanning. Ensure IP ranges are setup as needed, credentials are in place, fixing if/as appropriate. TKU updates in place, and general care and feeding of environment.
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