CRM- Video Support Executive
1 month ago
Job Overview: We are seeking a motivated and customer-oriented individual to fill the role of Video Call Sales Support in our store. In this role, you will be responsible for providing virtual assistance to customers, answering their inquiries, and assisting them with their purchases. You will be responsible for creating a positive customer experience by delivering excellent service through video calls.
**Key Responsibilities**:
- Conducting video calls with customers to provide product information, answer their queries, and assist them with their purchases. - Offering personalized assistance to customers, recommending products and providing guidance on product features, benefits, and usage. - Maintaining accurate and up-to-date product knowledge to provide informed recommendations to customers. - Demonstrating expertise in using video conferencing tools and store software to provide virtual support to customers. - Keeping abreast of market trends, customer needs, and competitor activities to offer relevant product recommendations and provide feedback to the team. - Responding promptly to customer inquiries, complaints, and concerns, ensuring a high level of customer satisfaction. - Liaising with the store team to ensure prompt and efficient customer service delivery.
**Qualifications**: - Excellent communication skills, with fluency in written and spoken English. - Good knowledge of video conferencing tools and software, with experience in conducting virtual meetings. - Strong customer service skills, with the ability to deliver personalized support to customers and handle customer complaints effectively. - Good product knowledge and the ability to keep up-to-date with market trends and competitor activities. - Flexibility to work a flexible schedule, including weekends and evenings.
**Education and Experience**: - A high school diploma or equivalent qualification is required. - Prior experience in a customer service or sales support role is desirable. - Familiarity with store operations and inventory management systems is plus
**Salary**: ₹200,000.00 - ₹300,000.00 per year
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Day shift
Ability to commute/relocate:
- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Sales (required)
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