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Customer Support Executive
2 months ago
**Mandatory Language - Telegu**
**Customer Support Executive Responsibilities**:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
**Customer Support Executive Requirements**:
- A bachelor’s degree in administration or a related field.
- A minimum of 1 years experience.
- Excellent interpersonal and written and oral communication skills.
- Computer skills.
- **Mandatory Language - Telegu**
**Salary**: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Thane, Thane - 400604, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Telugu (preferred)
- Hindi (preferred)
- English (preferred)
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