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International Customer Support Executive

4 months ago

Thane, India TalentPulse Consultant Full time
Overview:TheInternational Customer Support Executive plays a crucial role inensuring customer satisfaction and loyalty across global markets.They are responsible for providing exceptional support tointernational customers building strong relationships and resolvinginquiries efficiently. This role is vital in representing thecompanys commitment to customer service excellence on a globalscale.KeyResponsibilities:
  • Manageinternational customer inquiries via various communicationchannels
  • Assist customers with productinformation orders and issue resolution
  • Buildand maintain strong customer relationships to fosterloyalty
  • Coordinate with internal teams toaddress customer needs effectively
  • Contributeto the development of international customer supportstrategies
  • Monitor customer satisfaction andidentify areas for improvement
  • Providemultilingual support to cater to diverse customerbases
  • Resolve escalated customer issues withprofessionalism and empathy
  • Collaborate withsales and marketing teams to support internationalinitiatives
  • Ensure adherence to internationalservice level agreements
  • Collect and analyzecustomer feedback to enhance servicequality
  • Conduct trainings for internal teams oninternational customer support bestpractices
  • Stay updated on international markettrends and cultural nuances
  • Prepare regularreports on international customer supportperformance
  • Participate in international eventsand trade shows to represent thecompany
RequiredQualifications:
  • Bachelors degree inBusiness Administration Communication or relatedfield
  • Proven experience in internationalcustomer support or related roles
  • Fluency in atleast two international languages
  • Demonstratedability to effectively communicate acrosscultures
  • Proficiency in customer relationshipmanagement (CRM) software
  • Strong problemsolvingskills with a customercentricapproach
  • Excellent time management andorganizational abilities
  • Ability to workflexible hours to accommodate international timezones
  • Highly developed cultural sensitivity andglobal mindset
  • Familiarity with internationaltrade regulations and compliancestandards
  • Effective negotiation and conflictresolution skills
  • Solid understanding ofinternational customer behavior andpreferences
  • Experience in training andmentoring teams on international customersupport
  • Ability to travel internationally asneeded
  • Strong analytical skills and attentionto detail

multilingualcommunication,customer relationship management,culturalsensitivity,time management,customer support,customersatisfaction,management