Customer Support Executive
7 months ago
Assist customers in troubleshooting issues with our products/services, providing clear and concise instructions.
- Effectively resolve customer complaints or concerns, striving for first-call resolution whenever possible.
- Escalate complex issues to the appropriate department for further investigation and resolution.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Collaborate with other team members to continuously improve customer support processes and procedures.
- Stay up-to-date on product knowledge, company policies, and industry trends to better assist customers.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹21,000.00 per month
Schedule:
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
Work Location: In person
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