Customer Support Executive

6 days ago

Thane, India Worldpack Automation Systems Pvt LTD Full time

**Responsibilities for Customer Support Executive**

**.** Take feedback from customer after installation is over and service is over

**.** Prepare service Quotation for chargeable calls and AMC

**.** Prepare service Bill

**.** Ensure Collection of payment of Service

**.** Approval of Expense based on Expense policy

**.** Check Replacement report and reconcile the same on time to time basis

**.** Check Service call closing report

**.** Maintain Service call reports and database for analysis

**.** Follow up with production/ Purchase/ stores to get warranty spares and ensure dispatch of warranty spares are collected from site

**.** Prepare Service MIS and submit to Service Head

**.** Prepare AMC quotation as per guidelines from Service Manager

**.** Responsible to resolve the customer complaints - raised during installation process if any

**.** Daily follow up with service engineers for visit reports and installation reports/ updates and service reports

**.** Report to Service Manager about the current service installation, service issues and escalate the matter if required

**.** Ensure customer visit is done by engineer if required to assess pre-installation situation

**.** Allocate man power for installation and Service call

**.** Prepare New Machine Installation Plan

**.** Ensure Daily reporting is coming from all site engineers

**.** Ensure Material Arrangement for site during installation

**.** Verification of travel vouchers and expense of service engineers to Service manager

**.** Respond to customer query at the escalation situation

**6. PERSON SPECIFICATIONS**

Age

~ 25-30 Years

**Qualifications**:

- Graduate in any Discipline

Experience

~ 3 to 4 years of experience as customer support executive in machine manufacturing industry

Pay: ₹20,000.00 - ₹30,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Total: 2 years (required)

Work Location: In person

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