Customer Support Executive
2 months ago
**Responsibilities for Customer Support Executive**
**.** Take feedback from customer after installation is over and service is over
**.** Prepare service Quotation for chargeable calls and AMC
**.** Prepare service Bill
**.** Ensure Collection of payment of Service
**.** Approval of Expense based on Expense policy
**.** Check Replacement report and reconcile the same on time to time basis
**.** Check Service call closing report
**.** Maintain Service call reports and database for analysis
**.** Follow up with production/ Purchase/ stores to get warranty spares and ensure dispatch of warranty spares are collected from site
**.** Prepare Service MIS and submit to Service Head
**.** Prepare AMC quotation as per guidelines from Service Manager
**.** Responsible to resolve the customer complaints - raised during installation process if any
**.** Daily follow up with service engineers for visit reports and installation reports/ updates and service reports
**.** Report to Service Manager about the current service installation, service issues and escalate the matter if required
**.** Ensure customer visit is done by engineer if required to assess pre-installation situation
**.** Allocate man power for installation and Service call
**.** Prepare New Machine Installation Plan
**.** Ensure Daily reporting is coming from all site engineers
**.** Ensure Material Arrangement for site during installation
**.** Verification of travel vouchers and expense of service engineers to Service manager
**.** Respond to customer query at the escalation situation
**6. PERSON SPECIFICATIONS**
Age
~ 25-30 Years
**Qualifications**:
- Graduate in any Discipline
Experience
~ 3 to 4 years of experience as customer support executive in machine manufacturing industry
Pay: ₹20,000.00 - ₹30,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Total: 2 years (required)
Work Location: In person
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