Customer Support Executive

7 months ago


Thane, India IDFC FIRST Bank Full time

**Designation**: Customer Service Executive

**Function/ Department**: Customer Experience

**Job Purpose**:
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company.

**Roles & Responsibilities**:

- Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers, and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.
- Develop service procedures, policies, and standards. Analyse MIS and enhance productivity and keep accurate records and document customer service actions and discussions.
- The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention.
- Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.
- Improving brand image on complaints and grievance handling mechanism. Education

**Qualification**:
Graduate or Undergraduate Both can apply

**Experience**: Minimum 6 month of on paper experience in Customer Service is mandatory

**Language**:

- Fluent and Good command over English is mandatory
- Hindi

**Job Benefits**:

- Incentives
- Provident Fund
- Life insurance
- Health Insurance
- Drop facility

**Job Types**: Full-time, Permanent

**Salary**: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 8657696796



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