Zoho CRM Creator

**Job Title - Zoho CRM Creator**

**Qualification** - B. Tech in any Specialization or MCA or Any Graduates

**Experience** - 5 to 7 years

**Job Role -**
- Deliver technology solutions that are critical to the day-to-day operations and continued growth of the business
- Participate in requirements gathering sessions with business users
- Document requirements for new features, data capture, process functions, reports, and training
- Functional and System Knowledge
- CRM customization and assisting CRM Implementation
- Scripting/Configuring in Zoho CRM / Creator / Desk and other Zoho apps
- Writing custom functions/ basic integrations/testing and implementing extensions custom functions for ZOHO CRM, Creator, and other Zoho Apps
- Configuring APIs integration with various systems and Zoho Testing, creation of screens, functionality, and UI in Zoho Creator.
- Understand system integrations and dependencies
- Analyze impact of changes on systems and integrations
- Process mapping and workflow creation
- Understand requirements by function and setup processes in Zoho
- Setup knowledge for users by the team, to learn and execute their set of processes
- Identify opportunities for integration with external apps
- Act as internal Zoho Support/Zoho creator desk to troubleshoot queries/issues
- Train users to utilize their specific Zoho apps for their use case
- Plan, implement, and manage process change initiatives with respective department heads.
- Configuration of core Zoho Applications like CRM, Desk, Creator, Project, Campaign, etc.
- Act as internal Zoho Support desk to troubleshoot queries/issues.
- Conduct monthly reviews with teams to understand adoption/improvements
- Plan, implement, and manage process change initiatives with respective department heads
- Use data and reports to make evidence-based decisions to increase Zoho adoption
- Minimum 5-year experience in Zoho Application.
- Configuration on Zoho CRM, Desk, Project
- Workflow / Custom Functions / Blueprint configuration on Zoho.
- Understanding of Business Processes

**Salary**: ₹600,000.00 - ₹1,000,000.00 per year

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Thane - 400604, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- ZOHO CRM Creator: 5 years (preferred)