Executive Customer Success

3 months ago


Kalyan Nagar Bengaluru Karnataka, India CBL Data Science Private Limited Full time

**Job Summary**:
InstaFinancials seeks a skilled and enthusiastic Customer Success Representative to join our dynamic team. As a Customer Success Representative, you will assist our valued customers, resolve their sales inquiries, resolve their issues, and ensure a positive customer experience.

**Key Responsibilities**:

- Register User to Paid Customers:

- Make welcome calls to registered users
- Understanding customer requirements and helping them fulfil their needs with our offerings
- Handle end-to-end sales operations for smooth transactions
- Retail Order Management:

- Responsible for end-to-end retail order management
- Place retail orders on behalf of customers
- Download the reports
- Coordinate with the accounts team for the invoices
- Collect payments and deliver the reports to customers
- Customer Support:

- Retain 100% of the customers through excellent customer support service
- Build Customer Support as our key competitive advantage
- Take ownership of customer issues
- Listen to customer queries, understand and resolve their issues
- Coordinate with internal stakeholders and see customer problems through the resolution
- Escalate unresolved issues to the appropriate internal teams
- Document the learning and knowledge to improve customer experience
- Handel support queries from multiple channels
- MIS & Reporting:

- Share the MIS & periodic Reports related to all the KPIs assigned periodically.

**Channels**:

- Website Chat
- Online Support Desk
- Telephonic

**Skills & Ability**:

- Ability to handle high-pressure situations and aggressive & negative situations
- Demonstrate problem-solving skills and a proactive approach to customer needs
- Ability to handle multiple tasks
- Availability and quick response
- Keep customer satisfaction ahead of everything

**Technical Skills**:

- Knowledge of helpdesk software
- Knowledge of chat software
- MS Office or Google Docs
- Use windows laptop
- Great type speed

**Education & Experience**:

- **Education**: B. Com. or MBA Finance
- **Experience**: 1 to 3 years of experience in customer support or related role
- **Languages**: Excellent English Communication Skills (Both Written and Oral).
- **Fluency in Hindi is mandatory.**

**Salary**: ₹20,000.00 - ₹30,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Kalyan Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- Hindi (required)

Work Location: In person



  • Bengaluru, Karnataka, India Leadrat Full time

    **CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...


  • Bengaluru, Karnataka, India Dhinwa Solutions Private Limited Full time

    **CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...


  • Bengaluru, Karnataka, India DOQFY Full time

    Functional Area: Sales B2B - SaaS Product Designation: Customer Success Executive Location: Bangalore / Karnataka Experience: 1- 4 years Compensation: 20,000 CTC to 25,000 CTC per month **About DOQFY**: DOQFY provides contract management solutions through its proprietary technology platform for businesses, professionals and individuals thus saving the...


  • Bengaluru, Karnataka, India DOQFY Full time

    Functional Area: Sales B2B - SaaS Product Designation: Customer Success Executive Location: Bangalore / Karnataka Experience: 1- 4 years Compensation: 20,000 CTC to 25,000 CTC per month **About DOQFY**: DOQFY provides contract management solutions through its proprietary technology platform for businesses, professionals and individuals thus saving the...


  • Bengaluru, Karnataka, India Microsoft Full time

    Customer Success Executive (CSE) is the primary customer contact for Microsoft+Nuance products and services and is responsible for creating a "wow" customer experience. Each CSE is responsible for multiple small to mid-customer accounts. The CSE will be responsible for day-to-day customer success activities spanning from the initial stages of implementation...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...


  • Bengaluru, Karnataka, India Proactive for her Full time

    **Proactive For Her** is looking for **Customer Success executive **for **Indiranagar, Bangalore** location **Qualification**:Anyone with Bachelors Degree(preferably in Health care, Hospital) **Experience**: 0-1 years **Designation: Customer Success Executive** **Gender**:Female Only **Location**: Indiranagar, Bangalore - Strong communication skills,...


  • Bengaluru, Karnataka, India Proactive for her Full time

    **Proactive For Her** is looking for **Customer Success executive **for **Indiranagar, Bangalore** location **Qualification**:Anyone with Bachelors Degree(preferably in Health care, Hospital) **Experience**: Fresher **Designation: Customer Success Executive** **Gender**:Female Only **Location**: Indiranagar, Bangalore - **Strong communication skills**,...


  • Bengaluru, Karnataka, India growel softech Full time

    Requirement Role - Customer Support Executive Open Positions - 100 Required skills - Minimum Graduate, Freshers, Hindi and English Speaking is a must and basic understanding of finance. CTC - 2.83 LPA (2.75 LPA fixed + 8000 variable pay + 1000 communication reimbursement + Health Insurance) Location - Bangalore, Jaipur, Mumbai Customer Success...


  • Bengaluru, Karnataka, India Paws N Collars Full time

    **Job Title**: Customer Success Executive **Location**: Pet Hotel by PawsnCollars, Bangalore, Karnataka **About Us**: PawsnCollars is a leading pet care facility dedicated to providing exceptional services and products for pets and their owners. Our mission is to ensure that every pet feels at home while staying with us and that every customer receives the...


  • Malleswaram, Bengaluru, Karnataka, India SriStar Constructions Full time

    **Job Title**: Customer Success Executive **Company**: Sristar Constructions **Location**: Malleshwaram, Bangalore **Job Type**: Full-time **About Us**: **Sri Star Constructions** is dedicated to building excellence with a foundation in quality, integrity, and customer satisfaction. We deliver exceptional residential and commercial projects, driven by...


  • Bengaluru, Karnataka, India Inkle Full time

    **About us**: - Inkle is an all-in-one SaaS stack for founders to access affordable, quality, US-licensed Certified Public Accountant services. We're on a mission to make accounting, tax and compliance easy, scalable, affordable and on-demand for global companies - using software. - We are a team of passionate and creative individuals who believe in the...


  • Bengaluru, Karnataka, India Camp Automation Pvt Ltd Full time

    Role: Customer Success Executive Exp - Fresher CTC - 10K Stipend Location - Jayanagar in Bangalore About the Company: We are seeking a dynamic personwith excellent communication skills, who will work in our Customer Success division. The person will be involved in client coordination, consulting, training and support activities, and will strive towards...

  • Customer Success

    3 months ago


    Bengaluru, Karnataka, India Procuzy Full time

    **Onboarding and execution of Client**: Responsible for the fast and quality execution of the client on the platform. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of execution. - Provide **on-the-job training** or **mentoring** to clients stakeholders. Additionally, take...


  • Bengaluru, Karnataka, India Easyship Full time

    Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their...


  • Carmelram, Bengaluru, Karnataka, India Champions Group Full time

    Job Title - **Customer Success Executive** Work Location - Sarjapur Road,**Bangalore** **Shift:Night Shift-Females Only** **Customer Success - **A customer success Executive supports the client after sales prospects to active users on our Services/Products. They have to be focused on customer loyalty and building close long-term client relationships....


  • Bengaluru, Karnataka, India NBC India Full time

    We are looking for Customer Success Executive for our client based out of Bangalore (Koramangala). **DRIVE ON 2nd & 3rd May** **Mandatory Requirements** **1. Very good Communication Skills** **2. Fluency in Hindi, English & Any other Regional Language** **3. Should be open to commute to Koramangala as it is WORK FROM OFFICE** **Responsibilities**: -...

  • Mis Executive

    4 months ago


    Bengaluru, Karnataka, India FloBiz Full time

    **MIS Executive - Customer Success** **About Company** FloBiz is India’s first neobusiness platform. We’re building mobile first solutions to digitize 70 million MSMEs in India. MyBillbook is one of our flagship products that allows small businesses to create invoices, manage their outstanding and monitor their stock on the go. MyBillbook is currently...

  • Customer Success

    3 months ago


    Bengaluru, Karnataka, India LeadSquared Full time

    **LeadSquared **is currently seeking a highly motivated **Customer Success Executive - North America **to join our team in Bengaluru. **Who we are?** LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the...


  • Viman Nagar, Pune, Maharashtra, India kwiqreply Full time

    **Title**: Strategic Customer Success Executive **Location**: Pune **Job Type**:Full-time **Experience**: Mid-Senior Level **Company Description** kwiqreply is a WhatsApp Business API platform and one of the products of Khairnar Technologies that provides a shared inbox to all team members and helps businesses communicate with their customers...