Executive Customer Success

6 months ago

Kalyan Nagar Bengaluru Karnataka, India CBL Data Science Private Limited Full time

**Job Summary**:
InstaFinancials seeks a skilled and enthusiastic Customer Success Representative to join our dynamic team. As a Customer Success Representative, you will assist our valued customers, resolve their sales inquiries, resolve their issues, and ensure a positive customer experience.

**Key Responsibilities**:

- Register User to Paid Customers:

- Make welcome calls to registered users
- Understanding customer requirements and helping them fulfil their needs with our offerings
- Handle end-to-end sales operations for smooth transactions
- Retail Order Management:

- Responsible for end-to-end retail order management
- Place retail orders on behalf of customers
- Download the reports
- Coordinate with the accounts team for the invoices
- Collect payments and deliver the reports to customers
- Customer Support:

- Retain 100% of the customers through excellent customer support service
- Build Customer Support as our key competitive advantage
- Take ownership of customer issues
- Listen to customer queries, understand and resolve their issues
- Coordinate with internal stakeholders and see customer problems through the resolution
- Escalate unresolved issues to the appropriate internal teams
- Document the learning and knowledge to improve customer experience
- Handel support queries from multiple channels
- MIS & Reporting:

- Share the MIS & periodic Reports related to all the KPIs assigned periodically.

**Channels**:

- Website Chat
- Online Support Desk
- Telephonic

**Skills & Ability**:

- Ability to handle high-pressure situations and aggressive & negative situations
- Demonstrate problem-solving skills and a proactive approach to customer needs
- Ability to handle multiple tasks
- Availability and quick response
- Keep customer satisfaction ahead of everything

**Technical Skills**:

- Knowledge of helpdesk software
- Knowledge of chat software
- MS Office or Google Docs
- Use windows laptop
- Great type speed

**Education & Experience**:

- **Education**: B. Com. or MBA Finance
- **Experience**: 1 to 3 years of experience in customer support or related role
- **Languages**: Excellent English Communication Skills (Both Written and Oral).
- **Fluency in Hindi is mandatory.**

**Salary**: ₹20,000.00 - ₹30,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Kalyan Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- Hindi (required)

Work Location: In person

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