Customer Support Representative

6 months ago


PimpriChinchwad Maharashtra, India IOConnect Software Solutions Pvt Ltd Full time

**Managing Inbound Calls**: CSRs handle incoming phone calls, addressing customer inquiries and concerns.
- **Generating Sales Leads**: They identify potential sales opportunities during interactions with customers.
- **Assessing Customer Needs**: CSRs understand customer requirements and strive to achieve customer satisfaction.
- **Problem-Solving**: They troubleshoot issues, investigate complaints, and find solutions.
- **Efficient Communication**: CSRs are patient, empathetic, and excellent communicators.
- **Maintaining High Service Standards**: Their goal is to respond promptly to inquiries and maintain customer satisfaction.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹31,224.22 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- Hindi (required)

Work Location: In person


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