Customer Support

Lead, coach, and mentor a team of customer support representatives to ensure they meet performance standards. - Develop training programs to enhance the skills and knowledge of the support team. - Identify and implement strategies to improve customer service processes and workflows. - Develop and maintain strong relationships with key customers, ensuring...

Provide accurate records approximately products, services, and corporation rules to clients. - Assist customers in troubleshooting technical issues and resolving court cases effectively. - Ensure timely and courteous verbal exchanges with customers to hold a fine relationship. - Bachelor’s degree or equivalent experience in an associated field. - Prior...

**Resolve Issues**: Identify and troubleshoot customer issues, providing effective solutions and escalating complex problems to higher-level support when necessary. - **Process Orders and Returns**: Assist customers with placing orders, processing returns, and handling payment transactions. - **Maintain Records**: Keep accurate records of customer...

**Managing a Team**: As a Customer Support Executive, you will oversee a team of representatives who offer customer support. Your role involves mentoring and guiding team members to provide exceptional service. - **Overseeing Customer Service Process**: You’ll be responsible for ensuring smooth customer interactions, addressing inquiries, resolving...

Assist customer in resolving any open requests for support, assistance, information on upgrading etc. - Complete Training Needs Analysis to confirm the Training is applicable. - Design Training content with the Learners needs in mind. - Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve...

**Understanding Needs**: Providing appropriate solutions and attention based on customer needs. - **Recording Interactions**: Keeping records of interactions, inquiries, complaints, and actions taken. - **Collaborating Internally**: Escalating unresolved issues to designated teams for investigation. - **Product Knowledge**: Learning about products/services...

**Managing Inbound Calls**: CSRs handle incoming phone calls, addressing customer inquiries and concerns. - **Generating Sales Leads**: They identify potential sales opportunities during interactions with customers. - **Assessing Customer Needs**: CSRs understand customer requirements and strive to achieve customer satisfaction. - **Problem-Solving**: They...

Understanding the products and services provided by the company. - Preparing company policies and procedures. - Developing training lessons with service delivery systems. - Managing a team of Customer Support Representatives. - Excellent phone etiquette and active listening abilities. - A quick learner and exceptional ability to make decisions. **Job...

Take/cancel orders or obtain details of complaints. - Keep records of customer interactions, transactions, details of inquiries. - Complaints and comments as well as actions taken. - Follow up to ensure that appropriate actions were taken on customers' requests. - Refer unresolved customer grievances or special requests to designated departments for further...

Will be responsible for meeting sales target through Bank’s FOS. - Increasing bank’s customer awareness about Life Insurance solutions and achieve the targeted penetration on cross sell within the branch’s customer base. - Drive effectively the Reward and recognition programs launched for the bank staff. - Shall train the bank staff regularly on...

Recruiting, hiring, and managing a team of customer service representatives. Designing an efficient customer service process. Providing accurate information about the company’s policies and procedures. Maintaining an accurate and up-to-date customer database. Experience with conflict resolution in the workplace. Ability to work in a fast-paced...

Handling incoming customer queries and questions. - Providing appropriate service and information or referring clients to other departments. - Escalating problematic issues to management when necessary. - Resolving customer complaints and issuing refunds as needed. - Excellent communication skills. - Problem-solving abilities. **Job Types**: Full-time,...

Attending training sessions to grow knowledge of products and develop customer service skills. - Processing and logging incoming calls into the CRM system. - Identifying customer needs. - Forwarding and escalating inquiries to relevant individuals and departments. - Successful completion of provided training. - Proficient computer skills, including...

Troubleshooting product or service problems - Researching and providing accurate information about products and services - Resolving customer complaints and ensuring satisfaction - Upselling and cross-selling products or services (depending on the company) **Salary**: ₹18,000.00 - ₹36,000.00 per month **Education**: - Higher Secondary(12th Pass)...

**Understanding customer needs** and providing appropriate solutions and attention. - **Communicating with customers** about their experiences with a product or service. - **Providing information** about products and services, taking orders, and addressing customer complaints. - **Keeping records** of customer interactions and transactions, recording details...

Location - Pimpri Chinchwad Shift - 10:30 am to 07:30 pm Department - Ecom department **Responsibilities** *Coordinating with customer and helping them with their queries *Writing product description for products to be hosted in website *Helping in order processing Experience - Minimum 1 Years in customer support Pay: ₹21,000.00 per month Pay:...

Location - Pimpri Chinchwad Shift - 10:30 am to 07:30 pm Department - Ecom department **Responsibilities** *Coordinating with customer and helping them with their queries *Writing product description for products to be hosted in website *Helping in order processing Experience - Minimum 1 Years in customer support Pay: ₹21,000.00 per month Pay:...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the...

Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Standardizing the customer service delivery of an organization. - Tracking...