Reservations : Hotel / Resort
7 months ago
WE ARE HIRING
Designation:
- Reservations : Hotel / Resort
Location:
- Pune Maharashtra
Salary:
- 15,000 To 25,000 Per Month + Food And Accommodation
Education:
- Diploma / Degree in hotel Management
Experience:
- Total Experience : 3 Years with hospitality industry
- Minimum Experience : 1 -2 Years of Previous experience in hotel reservations, front desk operations, or customer service roles preferred.
**Responsibilities**:
- Process room reservations accurately and efficiently in accordance with hotel policies and procedures.
- Assist guests in selecting appropriate room types and packages based on their needs and preferences.
- Maintain up-to-date knowledge of room availability, rates, and promotions.
- Coordinate with other departments to fulfill guest requests and special accommodations.
- Manage guest profiles and preferences to personalize their experience.
- Ensure accurate billing and payment processing for reservations.
- Provide information about hotel amenities, services, and local attractions to guests.
- Resolve any issues or complaints related to reservations in a timely and professional manner.
- Assist with administrative tasks, such as filing, data entry, and report generation.
**Requirements**:
- Excellent communication skills, both verbal and written.
- Ability to multitask and work efficiently in a fast-paced environment.
- Exceptional attention to detail and accuracy.
- Customer-focused mindset with a commitment to providing exceptional service.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Ability to remain calm and professional in high-pressure situations.
- Strong problem-solving skills and the ability to handle complaints effectively.
**Salary**: ₹15,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 9096929239
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