Reservation Executive

5 months ago

Pune Maharashtra, India Hilton Full time

Reservation Executive

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Reservations Executive is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.

**What will I be doing?**

As the Reservations Executive, you will be responsible for performing the following tasks to the highest standards:

- Complete Hilton University courses and pass the tests.
- Familiar with hotel product knowledge and activities.
- Maximize room sales and revenue for the hotel, prioritizing up-selling.
- Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
- Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
- Always maintain a sales attitude, not losing any sales opportunity in the hotel.
- Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
- Make sure all commissions are correct and followed-up on promptly.
- Make sure all reject business is filed with the reasons.
- Ensure that all correspondence has been filed accordingly, with correct and updated information.
- Comply to the hotel credit policy and make sure all forecast revenues are met.
- Comply with set rooms supply and price control.
- Maintain and update guests' information and sales data by reservation procedures.
- Maintain high level guest service standards.
- Ensure all information input is correct.
- Keep close attention to team members' requirements, including attention to every team member's workload and duties, to fulfil operation needs.
- Maintain clean and tidy work areas at all times.
- Comply with all company policies relating to reservations.
- Comply with all systems and procedures as laid down by the hotel.
- Prioritize the quality of reservations.
- Strictly follow brand standards.
- Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

**What are we looking for?**

A Reservations Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Hospitality: We are passionate about delivering exceptional guest experience.
- Integrity: We do the right thing all the time
- Leadership: We are leaders in industry and our communities
- Teamwork: We are team players in everything we do
- Ownership: We are owners of our actions and decisions.
- Now: We operate with a sense of urgency and discipline
- University graduate.
- Minimum 3 years of experience in a similar capacity with international chain hotels.
- Excellent command of written and spoken in English and Chinese to meet business needs.
- Good interpersonal, organizational and communication skills.
- Good team player.
- Able to work under pressure and deal with stressful situations during busy periods.
- Innovative self-starter with high motivation.

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Reservation Executive

    3 months ago

    Pune, Maharashtra, India Rayna Tours and Travels Full time

    Company Description Rayna Tours and Travels, an ISO-certified company, is a leading tour operator established in 2006, offering tailored travel management services in the UAE. With over 70 travel outlets across major hotels in Dubai and branches in Abu Dhabi, Sharjah, Singapore, Malaysia, and Pune, Rayna Tours focuses on excellence, professionalism, and...

  • Reservation Executive

    5 months ago

    Pune, Maharashtra, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Executive

    2 months ago

    Mumbai, Maharashtra, India MELUHA THE FERN AND RODAS - AN ECOTEL HOTEL Full time

    Responsible for the sale of rooms through systematic methods of reservation and critical to the Guests decision whether to stay at the property. To execute all service with utmost courtesy. Take reservation by telephone. Take reservations on printed forms. Take reservations of groups in Group block. Use the Guest history system Pay: Up to ₹250,000.00 per...

  • Reservation Executive

    6 months ago

    Pune, Maharashtra, India AGREEN HOTELS & RESORTS PVT LTD Full time

    Handling and managing reservations process through various communication platforms Monitor room sales an improve sales technique Handle inquiries and obtain correct information regarding details of reservation Confirm and process reservation requests. Ensure all information pertaining to reservations are properly taken and entered into the system Keep up to...

  • Reservation Executive

    6 months ago

    Balewadi, Pune, Maharashtra, India Raj Consultancy Full time

    About the Role: Join our dynamic team as a Reservation Executive and play a crucial role in ensuring a smooth and efficient travel experience for our clients. This full-time, on-site position in Pune requires attentiveness, accuracy, and a passion for exceeding expectations. **Responsibilities**: - Process reservation requests, ensuring accuracy and...

  • Reservation Executive

    5 months ago

    Pune, Maharashtra, India Magnus Hotels & Serviced Apartments, Pune Full time

    We are looking for a friendly yet professional personnel to join our centralized reservations team displaying true hospitality experience. As the Reservations associate, you will be responsible to perform following job tasks: - Familiar with hotel product, locations and activities. - Maximize room sales and revenue for the hotel and prioritizing...

  • Reservations- Executive

    6 months ago

    Pune, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 23216853 **Job Category** Reservations **Location** Courtyard Pune Hinjewadi, S. No 19 & 20, P4 Rajiv Gandhi Infotech Park Phase 1, Hinjewadi, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Reservation Executive

    3 months ago

    Nashik, Maharashtra, India Adinath Kirana Full time

    **Profile Introduction**: The Reservation Executive will manage guest reservations, handle booking inquiries, and provide exceptional service to ensure a smooth and efficient reservation process. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. **Key...

  • Reservation Executive

    5 months ago

    Mumbai, Maharashtra, India Manas Lifestyle Resort, Igatpuri Full time

    **Job Title**: Hotel Reservation Executive **Location**: Andheri East Mumbai, **Reports To**: Reservations Manager **Position Overview**: **Key Responsibilities**: - **Reservation Management**: - Process and confirm bookings, modifications, and cancellations in accordance with hotel policies. - Ensure accuracy of all reservations, including room types,...

  • Reservation Executive

    5 months ago

    Nashik, Maharashtra, India Touchwood world Full time

    **Job Summary**: The Resort Reservation Executive is responsible for handling all aspects of reservation inquiries and bookings, ensuring guest satisfaction and efficient reservation services. This role requires excellent customer service skills, attention to detail, and the ability to work efficiently in a fast-paced environment. **Key...

  • Reservation Executive

    5 months ago

    Pune, India Hilton Full time

    Reservation Executive( Job Number: HOT0AGKQ) Work Locations :Conrad Pune7, Mangaldas RoadPuneTBD With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a...

  • Reservations Executive

    6 months ago

    Pune, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24030634 **Job Category** Reservations **Location** Courtyard Pune Chakan, Plot P-7, MIDC, Chakan Industrial Area Phase-1, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....

  • Reservation Executive

    2 months ago

    Pune, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24162378 **Job Category** Reservations **Location** Four Points by Sheraton Hotel & Serviced Apartments Pune, Viman Nagar, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....

  • Reservations Executive

    3 weeks ago

    Pune, Maharashtra, India Talent Corner Full time

    Roles and Responsibilities Handles all calls and room bookings for hotel reservations. Receives calls inquiring about room availability and rates. Interacts with guests and travel agents regarding reservations and cancellations. Ensures guest satisfaction and resolves any issues promptly.Key ResponsibilitiesManage room bookings and cancellationsRespond to...

  • Reservation Executive

    5 months ago

    Mumbai, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Reservation Executive: GSA Job location: - Mumbai, Maharashtra **Salary**: - 18,000- 20,000 per month **Experience**: - Total experience: - 5 years of experience in a customer-facing role. Minimum experience: - 1-2 years of experience in a reservation or front desk. Education: - 18,000- 20,000 per...

  • Reservation Associate

    5 months ago

    Pune, Maharashtra, India Magnus Hotels & Serviced Apartments, Pune Full time

    DUTIES AND RESPONSIBILITIES: Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction. Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc. Responds to all guest reservation requests and...

  • Reservations Executive

    1 month ago

    Pune, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24179308 **Job Category** Reservations **Location** The Ritz-Carlton Pune, Golf Course Square, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...

  • Reservation Executive

    3 months ago

    Pune City H.O, Pune, Maharashtra, India Tranquil Group Full time

    _**Key Responsibilities**:_ **Reservation Handling**: Assist guests in selecting appropriate room types and packages based on their needs. Provide accurate information on room availability, rates, special promotions, and amenities. Ensure all bookings are accurately entered into the reservation system and are updated in real-time. **Guest...

  • Inbound Reservation Executive

    2 months ago

    Mumbai, Maharashtra, India Girikand Travels Pvt. Ltd Full time

    **Role Description**: This is a full-time on-site role for a Reservation Executive located in Pune. The Reservation Executive will be responsible for day-to-day tasks related to reservations, customer satisfaction, customer service, and sales. **Qualifications**: - Excellent communication skills - Dedication to customer satisfaction - Experience in...

  • Reservation Executive

    5 months ago

    Pune, India Vangard Hospitality LLP (Kerala Cafe) Full time

    Vangard Hospitality is a renowned multi chain restaurant group with its presence in Mumbai and Pune known for its authentic brands like Kerala cafe and Kaapi Queen, providing a delightful dining experience with a focus on traditional flavors and warm hospitality. It has multiple brands under its belt **Role and Responsibilities**: The primary role is to...