Reservation Executive
7 months ago
**Job Title**: Hotel Reservation Executive
**Location**: Andheri East Mumbai,
**Reports To**: Reservations Manager
**Position Overview**:
**Key Responsibilities**:
- **Reservation Management**:
- Process and confirm bookings, modifications, and cancellations in accordance with hotel policies.
- Ensure accuracy of all reservations, including room types, rates, and special requests.
- **Customer Service**:
- Provide exceptional service to all guests, addressing inquiries and resolving any issues related to reservations.
- Assist guests with information regarding hotel facilities, services, and local attractions.
- Maintain a positive and professional demeanor at all times.
- **Coordination and Communication**:
- Liaise with other departments (e.g., front desk, housekeeping, sales) to ensure seamless guest experiences.
- Communicate effectively with team members to relay important reservation details and special requests.
- **Record Keeping and Reporting**:
- Maintain accurate and up-to-date records of all reservations.
- Generate reports on reservation trends, occupancy rates, and other relevant metrics.
- Assist in the preparation of forecasts and occupancy reports as needed.
- **Sales and Upselling**:
- Identify opportunities to upsell room categories, amenities, and packages.
- Promote special offers and loyalty programs to enhance guest experience and drive revenue.
- **Technology and Systems**:
- Utilize hotel reservation software and other related systems efficiently.
- Stay updated with system changes and enhancements.
- **Compliance and Policies**:
- Adhere to all hotel policies and procedures, including those related to reservations, cancellations, and privacy.
- Ensure compliance with health and safety regulations.
**Qualifications**:
- **Education**: High school diploma or equivalent; additional qualifications in hospitality management or related field preferred.
- **Experience**: Previous experience in hotel reservations, front desk, or customer service roles.
- **Skills**:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in reservation software and MS Office.
- Ability to work under pressure and in a fast-paced environment.
- **Personal Attributes**:
- Detail-oriented with a high level of accuracy.
- Customer-focused with a friendly and approachable demeanor.
- Problem-solving skills and a proactive approach to tasks.
**Work Environment**:
- Primarily office-based in Mumbai
- May require working shifts, weekends, and holidays as per hotel operational needs.
**Compensation**:
- Competitive salary based on experience.
- Benefits package including health insurance, paid time off, and employee discounts.
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Leave encashment
Schedule:
- Day shift
- Weekend availability
**Experience**:
- total work: 1 year (preferred)
Work Location: Remote
**Speak with the employer**
+91 9850002243
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