Reservation Executive(Hotels

2 months ago


Koregaon Park Pune Maharashtra, India Joy Suites Hospitality Pvt Ltd. Full time

Oversee the reservation system, ensuring all bookings are accurately recorded and managed, including cancellations and modifications.
- Develop and implement strategies for maximizing occupancy and revenue, including setting pricing and promotional offers.
- Train and supervise reservation staff, ensuring they provide excellent customer service and adhere to company policies.
- Analyze reservation trends and report findings to senior management, making recommendations for future strategies for reservations/bookings.
- Coordinate with other departments, such as housekeeping and front desk, to ensure guest requirements are communicated and met with utmost standards.
- Handle escalated customer complaints related to reservations, resolving issues in a manner that maintains customer delight and loyalty.
- Monitor competitor pricing and occupancy levels, adjusting strategies as necessary to remain competitive in the market.
- Implement and maintain a system for managing no-shows and late cancellations, including enforcing penalties where applicable.
- Responsible for making the resort revenue centric for which the responsibility of the Individual lies in making this a separate profit entity.

Schedule:

- Day shift

**Experience**:

- total work: 5 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9226519568



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