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Customer Retention Executive

1 month ago

Ghansoli Navi Mumbai Maharashtra, India Hexaware Technologies Full time

Job Role:

- Position: International Voice Support Executive
- Shift Timing: 24/7 Shifts (Any 9 hours)
- Working Days: 5 days a week

**Responsibilities**:

- Handle inbound and outbound calls to retain customers and address their queries or concerns
effectively.
- Build rapport with customers to understand their needs and preferences, offering personalized
solutions to enhance their experience.
- Retain customers by addressing their needs and providing exceptional service.
- Collaborate with internal teams to ensure customer satisfaction and retention goals are met.

**Requirements**:

- Excellent English communication skills (both verbal and written).
- Minimum qualification: HSC/Graduated (Higher Secondary pass preferred)..
- Minimum 6 months of experience in international tele-calling or voice processes.
- Ability to work in a 24/7 shift environment with 5 working days and 2 rotational week offs.
- Comfortable working from the office location in Mahape, Ghansoli. Ability to work in a night shift and
adhere to the designated schedule. Hexaware Technologies

**Benefits**:

- Competitive salary: ₹18,000 - ₹30,000 In Hand + Performance based incentives
- 2 Rotational week offs
- Comprehensive training and career growth opportunities
- Health insurance, PF, and other employee benefits
- Positive work environment with supportive teams
- Convenient location with cab facilities for night shifts

Interview Rounds:

- HR
- Operation Manager

Note : All interview rounds can also be conducted virtually (Video-conference interview) but its
absent or rejected.

1. Ambernath - Ghatkopar (Central Line)
2. Thane - Panvel (Trans Harbour)
3. Vashi - Chembur (Harbour Line)

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service/Customer Retention: 1 year (required)

Work Location: In person

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