Customer Retention Executive
2 weeks ago
Job Role:
- Position: International Voice Support Executive
- Shift Timing: 24/7 Shifts (Any 9 hours)
- Working Days: 5 days a week
**Responsibilities**:
- Handle inbound and outbound calls to retain customers and address their queries or concerns
effectively.
- Build rapport with customers to understand their needs and preferences, offering personalized
solutions to enhance their experience.
- Retain customers by addressing their needs and providing exceptional service.
- Collaborate with internal teams to ensure customer satisfaction and retention goals are met.
**Requirements**:
- Excellent English communication skills (both verbal and written).
- Minimum qualification: HSC/Graduated (Higher Secondary pass preferred)..
- Minimum 6 months of experience in international tele-calling or voice processes.
- Ability to work in a 24/7 shift environment with 5 working days and 2 rotational week offs.
- Comfortable working from the office location in Mahape, Ghansoli. Ability to work in a night shift and
adhere to the designated schedule. Hexaware Technologies
**Benefits**:
- Competitive salary: ₹18,000 - ₹30,000 In Hand + Performance based incentives
- 2 Rotational week offs
- Comprehensive training and career growth opportunities
- Health insurance, PF, and other employee benefits
- Positive work environment with supportive teams
- Convenient location with cab facilities for night shifts
Interview Rounds:
- HR
- Operation Manager
Note : All interview rounds can also be conducted virtually (Video-conference interview) but its
absent or rejected.
1. Ambernath - Ghatkopar (Central Line)
2. Thane - Panvel (Trans Harbour)
3. Vashi - Chembur (Harbour Line)
**Salary**: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Customer service/Customer Retention: 1 year (required)
Work Location: In person
**Speak with the employer**
+91 8657696796
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