Customer Retention Manager

2 weeks ago

Mumbai, India the EleFant Full time
Job Title: User Retention Manager

Location: Mumbai

Company: the EleFant

About Us:

The EleFant is India's first app-based toy library that brings an ever-evolving collection of toys and books right to your doorstep. We aim to provide a sustainable and enriching play experience for children aged 0-12 years. As we continue to grow, we are looking for a User Retention Manager who is passionate about enhancing customer experience and driving referrals among our existing subscribers.

Job Description:

We are seeking a dynamic and results-driven User Retention Manager to join our team. In this role, you will be responsible for developing and implementing strategies to enhance the customer experience of our existing subscribers, promote referrals, and ultimately increase customer loyalty and retention.

Key Responsibilities:

1. Customer Experience Enhancement:
- Develop and execute initiatives to improve the overall customer experience for existing subscribers.
- Monitor and analyze customer feedback, reviews, and satisfaction levels to identify areas for improvement.
- Work closely with the customer support team to address and resolve subscriber issues and concerns promptly.
- Implement personalized engagement strategies to build strong relationships with subscribers.

2. Retention Strategy Development:
- Design and implement retention programs to reduce churn and increase subscriber loyalty.
- Analyze subscriber data to identify patterns and trends that can inform retention strategies.
- Develop targeted campaigns to re-engage inactive or at-risk subscribers.

3. Referral Program Management:
- Create and promote referral programs to encourage existing subscribers to refer new customers.
- Track and analyze the effectiveness of referral programs, making adjustments as needed to optimize results.
- Collaborate with the marketing team to develop creative content and materials to support referral initiatives.

4. Performance Tracking and Reporting:
- Monitor key retention metrics and prepare regular reports on retention rates, customer satisfaction, and referral performance.
- Use data-driven insights to continuously improve retention and referral strategies.

5. Collaboration and Communication:
- Work closely with cross-functional teams, including marketing, product development, and customer support, to ensure a seamless customer experience.
- Communicate retention and referral program goals, progress, and results to internal stakeholders.

Qualifications:

- Bachelor's degree in Marketing, Business, or a related field.
- Proven experience in customer retention, customer experience management, or a similar role.
- Strong analytical skills with the ability to interpret data and draw actionable insights.
- Excellent communication and interpersonal skills.
- Creative problem-solving abilities and a customer-centric mindset.
- Proficiency in CRM software and customer engagement tools.
- Ability to work independently and as part of a team in a fast-paced environment.

What We Offer:

- Competitive salary and benefits package.
- Opportunity to be part of a growing company that is making a positive impact on children's development and sustainability.
- A collaborative and inclusive work environment.
- Professional development and growth opportunities.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role to sourabh.jain@theelefant.ai

Join us at the EleFant and help us create a world where every child can discover the joy of play

  • Retention Manager

    2 weeks ago

    mumbai, India Hunarstreet Technologies Full time

    Job Title: Retention Manager GrowthMarketingProficiency in using analytics tools such as Clever Tap Web EngageMo Engage (orsimilar CRMs)Tableau Google AnalyticsExcel Overview:Asa Retention Marketing Manager you will be responsible fordeveloping and executingstrategies tomaximize customer retention and loyalty. Your primary focus will...

  • Retention Marketing Manager

    1 week ago

    mumbai, India Hunarstreet Technologies Full time

    Job Title: Retention ManagerGrowthMarketing Asa Retention Marketing Manager you will be responsible fordeveloping and executingstrategies tomaximize customer retention and loyalty. Your primary focus will beon understanding customer behavior implementing targeted campaignsand leveraging datadriven insights toincrease repeat user revenue & customer lifetime...

  • Customer Retention Executive

    2 months ago

    mumbai, India Talent Corner Full time

    Roles and Responsibilities Join as a Customer Retention Executive, engaging customers and crafting strategies in our dynamic jewelry-tech fusion environment. Responsibilities include addressing concerns, negotiating renewals, and collaborating with the sales team. Desired Candidate Profile Qualifications demand excellent communication, empathy, a...

  • Customer Retention Executive

    2 months ago

    Mumbai, India Talent Corner Full time

    Roles and Responsibilities Join as a Customer Retention Executive, engaging customers and crafting strategies in our dynamic jewelry-tech fusion environment. Responsibilities include addressing concerns, negotiating renewals, and collaborating with the sales team. Desired Candidate Profile Qualifications demand excellent communication, empathy, a...

  • Customer Retention Executive

    1 month ago

    Mumbai, Maharashtra, India Acme services Full time

    Job Title: Customer Retention Executive Job Location: Andheri Marol Qualification: Any Graduate Work Experience - 3+Months - Carry out segmentation of the database and implement remarketing strategies. - Analyze report campaign performance. SMS Campaign Management - Schedule & trigger SMS campaigns. - Analyze & report campaign performance Push Campaigns -...

  • Retention Marketing Manager

    5 days ago

    Mumbai, India Truemeds Full time

    Role:Manager - Growth Marketing & Retention (Customer Life cycle Management)Location:Powai, Mumbai ( note that this will be a Work form Office OpportunityWorking days:5 days working (Monday to Friday)Position Overview:We are looking for a Retention Marketing Manager (CLM) to lead and accelerate our efforts around engaging and retaining existing customers and...

  • Retention Marketing Manager

    5 days ago

    mumbai, India SmartLevo Innovation Full time

    RoleRetention Marketing ManagerSalary6.0011.00LPAExperience3.005.00Age Limit32Location MumbaiRequiredSkills: Customer Relationship Management (CRM)Microsoft ExcelExpertGoogle AnalyticsA/B Testing FamilaritiesCreatingJourneysDescriptionOverview:Asa Retention Marketing Manager you will be responsible fordeveloping and executing strategies to maximize customer...

  • Retention Marketing Manager

    2 months ago

    Mumbai, India SmartLevo Innovation Full time

    RoleRetention Marketing ManagerSalary6.0011.00LPAExperience3.005.00Age Limit32Location MumbaiRequiredSkills: Customer Relationship Management (CRM)Microsoft ExcelExpertGoogle AnalyticsA/B Testing FamilaritiesCreatingJourneysDescriptionOverview:Asa Retention Marketing Manager you will be responsible fordeveloping and executing strategies to maximize customer...

  • Retention Marketing Manager

    5 days ago

    mumbai, India Truemeds Full time

    Role: Manager - Growth Marketing & Retention (Customer Life cycle Management)Location: Powai, Mumbai ( )Kindly note that this will be a Work form Office OpportunityWorking days: 5 days working (Monday to Friday)Position Overview:We are looking for a Retention Marketing Manager (CLM) to lead and accelerate our efforts around engaging and retaining...

  • Retention Marketing Manager

    5 days ago

    mumbai, India Truemeds Full time

    Role: Manager - Growth Marketing & Retention (Customer Life cycle Management) Location: Powai, Mumbai ( Kindly note that this will be a Work form Office Opportunity Working days: 5 days working (Monday to Friday) Position Overview: We are looking for a Retention Marketing Manager (CLM) to lead and accelerate our efforts around engaging and retaining...

  • Customer Retention Executive

    7 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    Job Role: - Position: International Voice Support Executive - Shift Timing: 24/7 Shifts (Any 9 hours) - Working Days: 5 days a week **Responsibilities**: - Handle inbound and outbound calls to retain customers and address their queries or concerns effectively. - Build rapport with customers to understand their needs and preferences, offering...

  • Customer Retention Executive

    4 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    Job Role: - Position: International Voice Support Executive - Shift Timing: 24/7 Shifts (Any 9 hours) - Working Days: 5 days a week **Responsibilities**: - Handle inbound and outbound calls to retain customers and address their queries or concerns effectively. - Build rapport with customers to understand their needs and preferences, offering...

  • Retention Executive

    1 month ago

    Mumbai, India Pacific Placements and Business Consultancy Pvt. Ltd. Full time

    Communicating with customers and sales representatives. - Analyzing customer behavior. - Gathering information about customer complaints. - Developing aggressive retention strategies based on customer feedback. - Negotiating with customers to renew contracts and retain business. - Meeting with the sales team to propose customer retention solutions. - Writing...

  • Product Manager

    2 months ago

    mumbai, India Skill Ventory Full time

    Roles and Responsibilities Portfolio retention Responsibilities include: Managing the retention of mortgage clients which includes client needs analysis, product suitability selection, rate negotiation, client objection handling, and identification of new cross-sell opportunities. The candidate will run with target for retention...

  • Customer Retention Process

    4 weeks ago

    Navi Mumbai, India Hexaware Technologies Full time

    **INTERNATIONAL CUSTOMER RETENTION PROCESS** **VOICE PROCESS** **MINIMUM EXPERIENCE OF 6 MONTHS IN INTERNATIONAL VOICE PROCESS** **EXCELLENT COMMUNICATIONS** **SHIFT : 24*7 (ANY 9 HOURS OF WORKING)** **5 DAYS OF ROTATIONAL WORKING** **2 ROTATIONAL WEEK OFF** **SALARY UPTO 26K IN HAND (DEPENDING UPON LAST DRAWN)** **ROUNDS OF INTERVIEW**: -...

  • Customer Retention Process

    1 month ago

    Navi Mumbai, India Hexaware Technologies Full time

    **INTERNATIONAL CUSTOMER RETENTION PROCESS** **VOICE PROCESS** **MINIMUM EXPERIENCE OF 6 MONTHS IN INTERNATIONAL VOICE PROCESS** **EXCELLENT COMMUNICATIONS** **SHIFT : 24*7 (ANY 9 HOURS OF WORKING)** **5 DAYS OF ROTATIONAL WORKING** **2 ROTATIONAL WEEK OFF** **SALARY UPTO 26K IN HAND (DEPENDING UPON LAST DRAWN)** **ROUNDS OF INTERVIEW**: -...

  • Customer Retention Process

    1 month ago

    Navi Mumbai, India Hexaware Technologies Full time

    **INTERNATIONAL CUSTOMER RETENTION PROCESS** **VOICE PROCESS** **MINIMUM EXPERIENCE OF 6 MONTHS IN INTERNATIONAL VOICE PROCESS** **EXCELLENT COMMUNICATIONS** **SHIFT : 24*7 (ANY 9 HOURS OF WORKING)** **5 DAYS OF ROTATIONAL WORKING** **2 ROTATIONAL WEEK OFF** **SALARY UPTO 28K IN HAND (DEPENDING UPON LAST DRAWN)** **ROUNDS OF INTERVIEW**: -...

  • Customer Care Loyalty

    1 month ago

    Mumbai, Maharashtra, India Staunch Recruitment Consultants Full time

    Hi Job Role - **Customer Care Loyalty and Retention Executive** Location **- **Parel Qualification - Any Graduate Experience - 2 Years of relevant experience **REQUIRED EXPERIENCE/ COMPETENCIES**: - Good hold on Language - Verbal and written - Must have knowledge of MS Word, Excel, and PowerPoint **PURPOSE**: The Customer Care Loyalty and Retention...

  • Agm - Retention & Churn

    4 weeks ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 41233- Location: Mumbai, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Customer Retention Executive

    1 month ago

    Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    **Role & Responsibilities**: - Excellent English Communication Skills needed. - Handling customer complaints also providing them with solutions, upselling, also to retain customers. - Ability to take Inbound calls. **In hand Salary upto 30k (Depending on last drawn)** **Age : 38 Years (Maximum)** - Hsc fresher can apply - Minimum 6 months of International...