Customer Retention Executive

6 months ago

Mumbai, India Ketto Online Ventures Pvt Ltd Full time

**About the company**

Ketto is Asia's largest tech enabled crowdfunding platform with a vision - Healthcare for all. We are a profit making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth journey, and we would like you to be part of our family, helping us to create large-scale impact on a daily basis by taking our product to the next level.

**Introduction**

We at Ketto are looking for a highly motivated and experienced App Retention Marketing Specialist to join our dynamic marketing team. The App Retention Marketing Specialist will be responsible for developing and executing effective campaigns that drive user engagement and retention for our mobile app.

**Responsibilities**:

- Develop and implement marketing campaigns that drive user engagement and retention on app
- Co-create engaging and compelling marketing content that resonates with our target audience
- Segment users and target across channel based on user behavior and preferences
- Analyze and report on campaign performance, providing insights and recommendations for improvement
- Collaborate with cross-functional teams including design, product, and engineering to ensure campaigns are aligned with overall app strategy
- Stay up-to-date with industry trends and best practices in app retention marketing

**What you bring to the table**:

- Master’s / Bachelor's degree in marketing, communications, or related field
- 2 to 3+ years of experience in mobile app retention marketing
- Strong understanding of mobile app retention marketing strategies and tactics
- Proven track record of developing and executing successful app campaigns
- Excellent written and verbal communication skills
- Experience with the marketing tools and platforms such as Clever Tap
- Strong analytical skills and ability to translate data into actionable insights
- Ability to work collaboratively in a fast-paced, cross-functional team environment

**Perks and benefits**:

- Attractive pay package on par with industry standards
- Flexible and meritocratic work culture
- Work environment aligned with diversity and inclusion parameters
- Individual’s professional & personal growth via learning & development programs.

**Salary**: Up to ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How soon can you join?
- Current CTC
- Expected CTC

  • Customer Retention Executive

    7 months ago

    Mumbai, India Talent Corner Full time

    Roles and Responsibilities Join as a Customer Retention Executive, engaging customers and crafting strategies in our dynamic jewelry-tech fusion environment. Responsibilities include addressing concerns, negotiating renewals, and collaborating with the sales team. Desired Candidate Profile Qualifications demand excellent communication, empathy, a...

  • Customer Retention Executive

    6 months ago

    Mumbai, Maharashtra, India Acme services Full time

    Job Title: Customer Retention Executive Job Location: Andheri Marol Qualification: Any Graduate Work Experience - 3+Months - Carry out segmentation of the database and implement remarketing strategies. - Analyze report campaign performance. SMS Campaign Management - Schedule & trigger SMS campaigns. - Analyze & report campaign performance Push Campaigns -...

  • Customer Retention Executive

    7 months ago

    Goregaon, Mumbai, Maharashtra, India Pamac Finserve Pvt Ltd Full time

    Hiring for Customer Retention Profile Location - Goregoan Salary - 18k to 20k Jobs Description We are looking for managing on customer retention process. 8879993655 Mamta HR **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Fixed shift - Morning...

  • Customer Retention Marketing Manager

    2 weeks ago

    Mumbai, Maharashtra, India IIDE Education Private Limited Full time

    We are looking for a highly skilled marketing professional to join our team as a Customer Retention Marketing Manager. In this role, you will be responsible for developing and executing multi-channel retention strategies to drive customer engagement and loyalty.Key Responsibilities:Develop and implement multi-channel retention strategies to drive customer...

  • Customer Retention Executive

    6 months ago

    Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    Job Role: - Position: International Voice Support Executive - Shift Timing: 24/7 Shifts (Any 9 hours) - Working Days: 5 days a week **Responsibilities**: - Handle inbound and outbound calls to retain customers and address their queries or concerns effectively. - Build rapport with customers to understand their needs and preferences, offering...

  • Customer Retention Executive

    6 months ago

    Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    Job Role: - Position: International Voice Support Executive - Shift Timing: 24/7 Shifts (Any 9 hours) - Working Days: 5 days a week **Responsibilities**: - Handle inbound and outbound calls to retain customers and address their queries or concerns effectively. - Build rapport with customers to understand their needs and preferences, offering...

  • Customer Retention Executive

    6 months ago

    Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    Job Role: - Position: International Voice Support Executive - Shift Timing: 24/7 Shifts (Any 9 hours) - Working Days: 5 days a week **Responsibilities**: - Handle inbound and outbound calls to retain customers and address their queries or concerns effectively. - Build rapport with customers to understand their needs and preferences, offering...

  • Customer Retention Executive

    3 months ago

    Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    Job Role: - Position: International Voice Support Executive - Shift Timing: 24/7 Shifts (Any 9 hours) - Working Days: 5 days a week **Responsibilities**: - Handle inbound and outbound calls to retain customers and address their queries or concerns effectively. - Build rapport with customers to understand their needs and preferences, offering...

  • Customer Retention Executive

    2 months ago

    Navi Mumbai, Maharashtra, India Shop Away Full time

    Job Title: - Customer Support Executive ( Retention) Location: - Navi Mumbai 5 days working 2 days week off **Salary**: - 18k to 35k Shift: - US Shift ( Night shift) Yearly Bonus up to 30k-50k uncapped incentives up to 50k Need excellent communication in English looking up for immediate joiners freshers with excellent communication in English are...

  • Customer Retention Marketing Strategist

    3 weeks ago

    Mumbai, Maharashtra, India RAS Luxury Skincare Full time

    Retention Marketing Specialist RoleWe are seeking a highly skilled Retention Marketing Specialist to join our team at RAS Luxury Skincare. In this role, you will be responsible for developing and executing strategies to retain existing customers, increase customer loyalty, and maximize lifetime value.The ideal candidate will have a strong background in...

  • Retention Marketing Executive

    4 months ago

    Mumbai, Maharashtra, India Travelxp 4K | HD Full time

    Role: Retention Marketing Executive Department: Marketing Location: Mumbai, Onsite CTC: 3.6- 4.2LPA Travelxp, a leading media and e-commerce travel company, is passionate about creating memorable travel experiences and delivering exceptional service. We are seeking a motivated and analytical Retention Marketing Executive to join our team and help drive...

  • Customer Retention Executive

    3 months ago

    Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    **Company**: Hexaware Technologies **Location**: Ghansoli, Navi Mumbai **Process**: Shield - International Voice Process (Customer Retentions) **Shift Window**: 24/7 (Any 9-hour shift) **Working Days**: 5 days per week **Week Offs**: Rotational (Any two days off) **Salary**: Up to ₹30,000 in-hand + Incentives (Depending on last drawn salary) **Interview...

  • Retention marketing executive

    4 weeks ago

    Mumbai, India Nykaa Full time

    Job Overview:We are looking for a Retention Marketing Executive to join our dynamic team at Nykaa. The role involves driving customer engagement, retention, and loyalty through effective marketing strategies. The ideal candidate will have hands-on experience with marketing automation tools such as Clever Tap, Mo Engage, or Web Engage, and a strong...

  • Retention marketing executive

    4 weeks ago

    Mumbai, India The Sleep Company Full time

    Job Title: Retention Marketing Executive Company: The Sleep Company Location: Mumbai About Us: The Sleep Company is dedicated to enhancing our customers' sleep experience with top-of-the-line products and innovative solutions. We are looking for a motivated Retention Executive to join our dynamic team and drive the success of our...

  • Customer Retention Strategist

    1 week ago

    Mumbai, Maharashtra, India Truemeds Full time

    Job OverviewWe are seeking a highly skilled Customer Retention Strategist to lead and accelerate our efforts around engaging and retaining existing customers in the e-pharmacy industry. The ideal candidate will have 2-3 years of experience in creating mobile/web application journeys & campaigns on tools like MoEngage, Clevertap, etc.About the RoleDrive...

  • Retention Marketing Executive

    4 weeks ago

    Mumbai, India Nykaa Full time

    Job Overview:We are looking for a Retention Marketing Executive to join our dynamic team at Nykaa. The role involves driving customer engagement, retention, and loyalty through effective marketing strategies. The ideal candidate will have hands-on experience with marketing automation tools such as CleverTap, MoEngage, or WebEngage, and a strong understanding...

  • Retention Marketing Executive

    4 weeks ago

    Mumbai, India Nykaa Full time

    Job Overview:We are looking for a Retention Marketing Executive to join our dynamic team at Nykaa. The role involves driving customer engagement, retention, and loyalty through effective marketing strategies. The ideal candidate will have hands-on experience with marketing automation tools such as CleverTap, MoEngage, or WebEngage, and a strong understanding...

  • Retention Marketing Executive

    4 weeks ago

    Mumbai, India Nykaa Full time

    Job Overview: We are looking for a Retention Marketing Executive to join our dynamic team at Nykaa. The role involves driving customer engagement, retention, and loyalty through effective marketing strategies. The ideal candidate will have hands-on experience with marketing automation tools such as CleverTap, MoEngage, or WebEngage, and a strong...

  • Retention Executive- D2c

    7 months ago

    Mumbai, Maharashtra, India 2020Technologies Full time

    **Required Skills: Excellent Communication,Google Analytics,A/B Testing Familarities,CRM,Creating Journeys** Description Location - Delisle Rd, Lower Parel West, Mumbai, Maharashtra 400013 **Overview**: As a Retention Executive/ Asssistant Manager, you will be responsible for developing and executing strategies to maximize customer retention and loyalty....

  • Retention Marketing Executive

    1 month ago

    Mumbai, India The Sleep Company Full time

    Job Title: Retention Marketing Executive Company: The Sleep Company Location: Mumbai About Us: The Sleep Company is dedicated to enhancing our customers' sleep experience with top-of-the-line products and innovative solutions. We are looking for a motivated Retention Executive to join our dynamic team and drive the success of our...