Executive - Retention

2 weeks ago

Mumbai Maharashtra, India Petpooja Full time

Mumbai, Maharashtra, India
- Permanent
- Renewal & Retention
- 0 - 5 years

Job Title:
Executive - Retention

**Job Description**:

- Good written and verbal communication.
- Customer-service focus.
- Work Experience in helpdesk support, tech support, non-tech support, and software
- support would be required

**Roles and Responsibilities**:

- Conduct field visits to meet clients and strengthen relationships.
- Collaborate with marketing and sales teams to develop retention strategies.
- Analyze customer data to identify trends and areas for improvement.
- Proactively engage with customers in person to address concerns and gather feedback.
- Resolve customer issues promptly and effectively, both in person and remotely.
- Educate customers on product features and updates during field visits.
- Monitor key performance indicators (KPIs) related to retention and implement
- improvement strategies.
- Collaborate with other departments to enhance the overall customer experience.

**Qualification and Skills**:

- Excellent communication skills, including in-person interactions.
- Customer-centric mindset and a willingness to engage directly with clients.
- Strong analytical and problem-solving abilities.
- Ability to work well independently and in teams.
- Previous experience in customer service or sales preferred.

Experience Range:
0 - 5 years

Educational Qualifications:
Any graduation,

Skills Required:
customer handling, Key Client Relationships, Customer Relationship Management (CRM), Customer Retention, Communication Skills,

Job Code: KL-RNR-RE-MMCT-1

About Us

When Petpooja’s first avatar came into being in 2011, it was a simple B2B food delivery model that took bulk food orders from the corporates & passed them forward to the restaurants. But soon, our founders realised that the restaurants they worked with were not living up to their potential and were shutting down forever. Primarily it was due to a lack of coherent technology that could support their daily operations. Their billing machines were as bulky, tedious and old as time. Due to this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering more than growing.
This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability.
And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India.

Why Us?

Join the Petpooja Family
Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana
Attitude before Aptitude:
When we say "Attitude before Aptitude", we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it's not going to be at the cost of the right attitude.
Organic Growth:

And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours) As signified by our name - Petpooja, we’re regarded as great hosts.

  • Retention Executive

    3 weeks ago

    Mumbai, Maharashtra, India Superbottoms Full time

    Key Responsibilities - Create monthly strategies - Ideate, build & execute consumer lifecycle programs to drive retention, reactivation engagement and onboarding with a focus on Conversions, LTV & repeat purchases. - Innovate, launch, and grow new marketing programs on the platform in areas such as consumer delight, loyalty, recommendation and automated...

  • Retention Executive- D2c

    2 weeks ago

    Mumbai, Maharashtra, India 2020Technologies Full time

    **Required Skills: Excellent Communication,Google Analytics,A/B Testing Familarities,CRM,Creating Journeys** Description Location - Delisle Rd, Lower Parel West, Mumbai, Maharashtra 400013 **Overview**: As a Retention Executive/ Asssistant Manager, you will be responsible for developing and executing strategies to maximize customer retention and loyalty....

  • Retention Marketing Executive

    2 months ago

    Vidyavihar, Mumbai, Maharashtra, India Veena World Full time

    **Eligibility**: - Bachelor's degree in Marketing, Business, or a related field. - Proven experience (3-5 years) in retention marketing, with a focus on customer loyalty and engagement. - Strong analytical skills and the ability to interpret customer behavior data. - Excellent communication and interpersonal skills. - Creative thinking and a proactive...

  • Retention Marketing Executive

    1 week ago

    Vidyavihar, Mumbai, Maharashtra, India Veena World Full time

    Eligibility: Bachelor's degree in Marketing, Business, or a related field. Proven experience (35 years) in retention marketing, with a focus on customer loyalty and engagement. Strong analytical skills and the ability to interpret customer behavior data. Excellent communication and interpersonal skills. Creative thinking and a proactive approach to...

  • Executive - Retention

    1 week ago

    Pune, Maharashtra, India Petpooja Full time

    Pune, Maharashtra, India - Permanent - Renewal & Retention - 0 - 5 years Job Title: Executive - Retention **Job Description**: - Good written and verbal communication. - Customer-service focus. - Work Experience in helpdesk support, tech support, non-tech support, and software - support would be required **Roles and Responsibilities**: - Conduct field...

  • Customer Retention Executive

    6 days ago

    Mumbai, Maharashtra, India Acme services Full time

    Job Title: Customer Retention Executive Job Location: Andheri Marol Qualification: Any Graduate Work Experience - 3+Months - Carry out segmentation of the database and implement remarketing strategies. - Analyze report campaign performance. SMS Campaign Management - Schedule & trigger SMS campaigns. - Analyze & report campaign performance Push Campaigns -...

  • Retention Marketer

    2 weeks ago

    Mumbai, Maharashtra, India Acme Services Full time

    Partner with Content writers in creating content that is relevant and personalized to the user journeys and ensure successful execution and tracking of the same - Bucketing user segments to build personalized communication approach for nurturing user engagement and retention through journey automation - Evaluate the current user properties and events tracked...

  • Retention Executive

    1 week ago

    Mumbai, Maharashtra, India Superbottoms Full time

    Key Responsibilities Create monthly strategies Ideate, build & execute consumer lifecycle programs to drive retention, reactivation engagement and onboarding with a focus on Conversions, LTV & repeat purchases. Innovate, launch, and grow new marketing programs on the platform in areas such as consumer delight, loyalty, recommendation and automated marketing....

  • Customer Retention Executive

    7 days ago

    Mumbai, India Ketto Online Ventures Pvt Ltd Full time

    **About the company** Ketto is Asia's largest tech enabled crowdfunding platform with a vision - Healthcare for all. We are a profit making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth...

  • Retention Manager

    4 days ago

    mumbai, India Dhani Full time

    About Dhani Stocks:Dhani Stocks is your trusted partner in the world of investing, dedicated to empoweringindividuals to make smart and informed financial decisions. We offer comprehensive toolsand features to simplify stock market navigation, catering to both beginners and seasonedtraders. Join us in building a vibrant community of savvy traders and take...

  • Customer Retention Executive

    3 weeks ago

    Goregaon, Mumbai, Maharashtra, India Pamac Finserve Pvt Ltd Full time

    Hiring for Customer Retention Profile Location - Goregoan Salary - 18k to 20k Jobs Description We are looking for managing on customer retention process. 8879993655 Mamta HR **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Fixed shift - Morning...

  • Executive - Retention

    1 week ago

    Mumbai, Maharashtra, India Petpooja Full time

    Mumbai, Maharashtra, India Permanent Renewal & Retention yearsJob Title:Executive - RetentionJob Description: Good written and verbal communication. Customerservice focus. Work Experience in helpdesk support, tech support, nontech support, and software- support would be requiredRoles and Responsibilities: Conduct field visits to meet clients and strengthen...

  • Retention Manager

    5 days ago

    Mumbai, India Dhani Full time

    About Dhani Stocks: Dhani Stocks is your trusted partner in the world of investing, dedicated to empowering individuals to make smart and informed financial decisions. We offer comprehensive tools and features to simplify stock market navigation, catering to both beginners and seasoned traders. Join us in building a vibrant community of savvy traders and...

  • Retention Manager

    5 days ago

    Mumbai, India Dhani Full time

    About Dhani Stocks:Dhani Stocks is your trusted partner in the world of investing, dedicated to empoweringindividuals to make smart and informed financial decisions. We offer comprehensive toolsand features to simplify stock market navigation, catering to both beginners and seasonedtraders. Join us in building a vibrant community of savvy traders and take...

  • Retention Manager

    3 hours ago

    Mumbai, India Dhani Full time

    About Dhani Stocks:Dhani Stocks is your trusted partner in the world of investing, dedicated to empoweringindividuals to make smart and informed financial decisions. We offer comprehensive toolsand features to simplify stock market navigation, catering to both beginners and seasonedtraders. Join us in building a vibrant community of savvy traders and take...

  • Customer Retention Executive

    1 week ago

    Mumbai, Maharashtra, India Ketto Online Ventures Pvt Ltd Full time

    About the companyKetto is Asia's largest tech enabled crowdfunding platform with a vision - Healthcare for all. We are a profit making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth...

  • Retention Marketing Intern

    2 weeks ago

    Mumbai, Maharashtra, India Indian Institute of Digital Education Full time

    **Job Information**: Work Experience **Fresher*** City **Mumbai*** State/Province **Maharashtra*** Country **India*** Zip/Postal Code **400013*** Industry **Marketing*** Salary **7 - 10 K*** Job Overview: We seek a skilled Retention Marketing Intern to join our team and help us grow and strengthen our presence in the international market. As a...

  • Customer Retention Executive

    1 week ago

    mumbai, India Talent Corner Full time

    Roles and Responsibilities Join as a Customer Retention Executive, engaging customers and crafting strategies in our dynamic jewelry-tech fusion environment. Responsibilities include addressing concerns, negotiating renewals, and collaborating with the sales team. Desired Candidate Profile Qualifications demand excellent communication, empathy, a...

  • Customer Retention Executive

    2 months ago

    Mumbai, India Talent Corner Full time

    Roles and Responsibilities Join as a Customer Retention Executive, engaging customers and crafting strategies in our dynamic jewelry-tech fusion environment. Responsibilities include addressing concerns, negotiating renewals, and collaborating with the sales team. Desired Candidate Profile Qualifications demand excellent communication, empathy, a...

  • Customer Retention Executive

    3 weeks ago

    Mumbai, India Talent Corner Full time

    Roles and Responsibilities Join as a Customer Retention Executive, engaging customers and crafting strategies in our dynamic jewelry-tech fusion environment. Responsibilities include addressing concerns, negotiating renewals, and collaborating with the sales team. Desired Candidate Profile Qualifications demand excellent communication, empathy, a...