Retention

4 weeks ago


Navi Mumbai Mumbai City Mumbai, India Wehire Talent Solutions Full time
Job Description

Description

We are seeking a motivated and skilled Retention Specialist with 1-6 years of experience to join our dynamic team. The ideal candidate will be responsible for developing and implementing strategies to enhance customer loyalty, reduce churn, and drive overall satisfaction. You will work closely with various departments to ensure a seamless and engaging customer experience.

Responsibilities

- Develop and implement retention strategies to increase customer loyalty and reduce churn rates.
- Analyze customer data to identify trends and insights that inform retention efforts.
- Collaborate with marketing and customer service teams to create targeted campaigns that enhance customer engagement.
- Design and execute surveys and feedback mechanisms to gauge customer satisfaction and gather suggestions for improvement.
- Monitor key performance indicators (KPIs) related to customer retention and report on progress to management.
- Develop and maintain relationships with key customers to ensure ongoing satisfaction and loyalty.

Skills and Qualifications

- Bachelor's degree in Business Administration, Marketing, or a related field.
- 1-6 years of experience in customer retention, customer service, or a related role.
- Strong analytical skills with experience in data analysis tools and methodologies.
- Proficiency in CRM software and customer engagement platforms.
- Excellent communication and interpersonal skills to effectively engage with customers and internal teams.
- Ability to work collaboratively in a team-oriented environment and manage multiple tasks simultaneously.
- Familiarity with digital marketing strategies and techniques to drive customer engagement.
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