3 Days Left) Customer Retention

3 weeks ago


Navi Mumbai Mumbai City Mumbai, India Wehire Talent Solutions Full time
Job Description

Description

We are seeking a motivated and detail-oriented Customer Retention Specialist with 0-4 years of experience to join our team. The ideal candidate will be responsible for developing strategies to enhance customer loyalty, analyzing customer feedback, and implementing engagement programs to improve retention rates. If you are passionate about customer service and have a keen eye for data analysis, we would love to hear from you.

Responsibilities

- Develop and implement customer retention strategies to improve customer loyalty and reduce churn.
- Analyze customer feedback and data to identify areas for improvement in customer experience.
- Collaborate with marketing and sales teams to design targeted campaigns for existing customers.
- Create and maintain customer engagement programs to enhance customer satisfaction and retention rates.
- Monitor and report on customer retention metrics and KPIs to track the effectiveness of retention initiatives.

Skills and Qualifications

- Bachelor's degree in Business Administration, Marketing, or related field.
- Strong analytical skills and proficiency in data analysis tools (Excel, Google Analytics, etc.).
- Excellent communication and interpersonal skills to build relationships with customers.
- Familiarity with CRM software (Salesforce, HubSpot, etc.) and customer support tools.
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously.

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