![Paytm](https://media.trabajo.org/img/noimg.jpg)
Merchant Support
4 weeks ago
**About Us**: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand
Paytm is founded by Vijay Shekhar Sharma.
**About the team**: Merchant Helpdesk team handles merchant queries and concerns on QR code ,EDC and Sound box-related issues like payment, settlement, device-related issues, etc.
**About the role**: The role is multi-functional and involves working with Business, Finance, Revenue Assurance and On boarding. The role key essence to showcase the right creatives/communication at the portal that help meets business objectives and ensure a seamless experience for customer. Dealing with All Post live concerns such as Device Related Issues, Pay-out & Recon Concern, Transaction
Concern, Value Added Service additions.
**Expectations/ Requirements**:
- Collaborate with other internal teams such as compliance, fraud and risk, business development, account management, optimization, and integration for cascading and/or escalations of merchants’ payment-related concerns.
- Work closely with the development team and provide recommendations for back-end tools that improve customer service.
- Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends.
- Should be open to work six days in a week and weekly off would be on roaster basis.
**Superpowers/ Skills that will help you succeed in this role**:
- Oversee day-to-day operation
- Listen to team members’ feedback and resolve any issues or conflicts
- Should be proficient spontaneous in Hindi/English
- Graduate/ Post Graduate
- Should have knowledge of Fintech terms or would have worked with any Banking / financial group.
**Qualification : Any Graduation**
**Why join us?**
- A collaborative output driven program that brings cohesiveness across businesses through technology.
- Improve the average revenue per use by increasing the cross-sell opportunities.
- A solid 360 feedback from your peer teams on your support of their goals.
- Respect, that is earned, not demanded from your peers and manager.
**Compensation**:
If you are the right fit, we believe in creating wealth for you. With an enviable 500 million+ registered users, 21 million+ merchants, and a depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants, and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story
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