Merchant Support

2 weeks ago

Noida, Uttar Pradesh, India Paytm Full time

About Us:

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms.

The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.

One97 Communications Limited that owns the brand

Paytm is founded by Vijay Shekhar Sharma.

About the team:

Merchant Helpdesk team handles merchant queries and concerns on QR code ,EDC and Sound box-related issues like payment, settlement, device-related issues, etc.


About the role:
The role is multi-functional and involves working with Business, Finance, Revenue Assurance and On boarding.

The role key essence to showcase the right creatives/communication at the portal that help meets business objectives and ensure a seamless experience for customer.

Dealing with All Post live concerns such as Device Related Issues, Pay-out & Recon Concern, Transaction

Concern, Value Added Service additions.

Expectations/ Requirements:

  • Collaborate with other internal teams such as compliance, fraud and risk, business development, account management, optimization, and integration for cascading and/or escalations of merchants' paymentrelated concerns.
  • Work closely with the development team and provide recommendations for backend tools that improve customer service.
  • Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends.
  • Should be open to work six days in a week and weekly off would be on roaster basis.

Superpowers/ Skills that will help you succeed in this role:

  • Oversee day-to-day operation
  • Listen to team members' feedback and resolve any issues or conflicts
  • Should be proficient spontaneous in Hindi/English
  • Graduate/ Post Graduate
  • Should have knowledge of Fintech terms or would have worked with any Banking / financial group.

Qualification :
Any Graduation

Why join us?

  • A collaborative output driven program that brings cohesiveness across businesses through technology.
  • Improve the average revenue per use by increasing the crosssell opportunities.
  • A solid 360 feedback from your peer teams on your support of their goals.
  • Respect, that is earned, not demanded from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you.

With an enviable 500 million+ registered users, 21 million+ merchants, and a depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants, and we are committed to it.

India's largest digital lending story is brewing here. It's your opportunity to be a part of the story

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