![Paytm](https://media.trabajo.org/img/noimg.jpg)
Associate- Inhouse
1 week ago
**About Us**: Paytm is India's leading financial services company that offers full-stack payments &
financial solutions to consumers, offline merchants, and online platforms. The company is on a
mission to bring half a billion Indians into the mainstream economy through payments, commerce,
banking, investments, and financial services. One97 Communications Limited that owns the brand
Paytm is founded by Vijay Shekhar Sharma.
**About the team**: Merchant Helpdesk team handles merchant queries and concerns on QR code,EDC
and Soundbox-related issues like payment, settlement, device related issues, etc.
basis and make sure the daily task is being closed within the defined TAT with good merchant
experience.
**Expectations/ Requirements**
- Managing of inbound and outbound calls in a timely manner
- Creative and dedicated individual who will fit with our collaborative culture
- Cohesively work with a lot of people, across functions and teams every day
- Coordinate with other departments for compatibility of all aspects of each project
- Smart thinking and clear communication
- Be a brand ambassador for Paytm: "Stay Hungry, Stay Humble, Stay Relevant
- Troubleshoot merchant problems, identifies the request and takes appropriate measure as
per the guidelines
- Excellent merchant service skills that build high levels of merchant satisfaction
- Excellent verbal and written communication skills
- Ability to work both independently and in a team environment.
**Superpowers/ Skills that will help you succeed in this role**
- Outstanding customer service skills and dedication to providing exceptional customer care
- Must be self-motivator and self-starter
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
- High level of drive, initiative and self-motivation
- Ability to take internal and external stakeholders along
- Love for simplifying
- Growth Mind set
**Why join us?**
- A collaborative output driven program that brings cohesiveness across businesses through technology
- Improve the average revenue per use by increasing the cross-sell opportunities
- A solid 360 feedback from your peer teams on your support of their goals
- Respect, that is earned, not demanded from your peers and manager
**Compensation**:
If you are the right fit, we believe in creating wealth for you. With an enviable 500 million+ registered users, 21 million+ merchants, and a depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants, and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story
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Noida, Uttar Pradesh, India Paytm Full timeAbout Us: Paytm is India's leading financial services company that offers full-stack payments &financial solutions to consumers, offline merchants, and online platforms. The company is on amission to bring half a billion Indians into the mainstream economy through payments, commerce,banking, investments, and financial services. One97 Communications Limited...
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