Customer Support

6 months ago

Noida, India BillFree Labs Private Limited Full time

BILLFREE LABS Pvt. Ltd.

We Are Hiring: Customer Support

**Job Location: Noida (Sector-63)**
- **Job Summary**_
- **Key Responsibilities**:_
- **Customer Support**:

- Respond to inquiries and provide information to B2B clients promptly and professionally.
- Assist clients with product/service-related questions and issues.
- Resolve problems and concerns in a timely manner to ensure customer satisfaction.
- **Onboarding Processing**:

- Manage the onboarding process, including onboarding entry, tracking, and coordination with clients.
- Ensure accurate and timely delivery of services to B2B clients.
- Work closely with the sales teams to address any service-related issues.
- **Relationship Building**:

- Cultivate and maintain strong relationships with B2B clients.
- Act as a liaison between clients and internal departments to facilitate smooth communication.
- Identify opportunities for upselling or cross-selling based on client needs.
- **Problem Resolution**:

- Investigate and resolve customer complaints or issues effectively.
- Collaborate with other departments to address complex problems and ensure a satisfactory resolution.
- Proactively identify recurring issues and work towards implementing permanent solutions.
- **Communication**:

- Provide regular updates to clients regarding service status, promotions, and relevant information.
- **Documentation**:

- Maintain accurate and up-to-date customer records in the company's database.
- Document customer interactions, issues, and resolutions for future reference and continuous improvement.
- **Feedback Collection**:

- Gather feedback from B2B clients to understand their needs, preferences, and areas for improvement.
- Share relevant feedback with internal teams to enhance products, services, and overall customer satisfaction.
- **Qualifications**:

- Bachelor's degree in Business, Marketing, or a related field preferred.
- Proven experience in customer service, preferably in a B2B environment.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent problem-solving abilities.
- Familiarity with CRM software and order processing systems.
- Ability to work collaboratively in a team-oriented environment.
- **About Billfree**:_
- BillFree is a marketing and customer engagement platform that exists to help merchants compete and gain advantage in a rapidly changing merchant dising environment where large players and international players are creating online-offline giants. BillFreeLabs is headquartered at Noida and has presence across 25+ states and 300+ cities in the county. BillFree is currently serving more than 45000+ merchants across 17 different industry verticals and aims to reach 1,50,000 merchants in the next 1 year

**Office Address: 201, Block B-79, VDS Building 2nd Floor Sector 63,**

**Near
- 62 Metro Station Noida - 201309, India**

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Noida, Uttar Pradesh (required)

Ability to Relocate:

- Noida, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9910797574

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