Customer Support

7 days ago


Noida, India Adyan Consultants PVT LTD. Full time

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**

**Customer Service Responsibilities list**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 7003589983



  • Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...


  • Noida, India Insight Customer Call Solutions Pvt. Ltd Full time

    Good communication skills - Qualification min. 12th pass - Fresher and Experienced both can apply **Salary**: ₹10,000.00 - ₹14,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift **Speak with the employer** +91 9667559748

  • Customer Support

    1 month ago


    noida, India NeerInfo Solutions Full time

    Neerinfo Solutions is a Leading executive search firm providing services to leading IT services, Manufacturing, Captives, and BFS companies. This is regarding the job opening with our Company -Skillible (Emerging Edu Tech Company ). We are looking to hire a Customer Support role. Role: Customer Support Location- Noida (WFO) Experience - Minimum Exp 6...

  • Customer Support

    1 month ago


    Noida, India NeerInfo Solutions Full time

    Neerinfo Solutions is a Leading executive search firm providing services to leading IT services, Manufacturing, Captives, and BFS companies.This is regarding the job opening with our Company -Skillible (Emerging Edu Tech Company ).We are looking to hire a Customer Support role.Role: Customer Support Location- Noida (WFO)Experience - Minimum Exp 6 Months to...

  • Customer Support

    2 months ago


    Noida, India Tech Mahindra Full time

    Job Description - **Job Role: Customer Support** **Work Location: Noida** 1) Grad/Undergrad can apply, 2) 6 month or more experience in Customer Support Role 3) An advisor will be responsible for handling inbound customer queries. 4) Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first...

  • Customer Support

    2 months ago


    Noida, India Tech Mahindra Full time

    Job Description - **Job Role: Customer Support** **Work Location: Noida** 1) Grad/Undergrad can apply, 2) Fresher are also eligible 3) 6 month or more experience in Customer Support Role 4) An advisor will be responsible for handling inbound customer queries. 5) Take complete responsibility of providing accurate and relevant information and to resolve...

  • Customer Support

    1 week ago


    Noida, India Xpheno Full time

    **1 - 4 Year**: **Noida**: *** - Analytics is an added advantage - Apac, emea, North American. Flexible - Rosters are changed every quarter depending on the volume - **Java script, html, css, working experience** - **Developers will work but no develping work - product support consultant** - Digital marketing knowledge - **Communication skill’s...


  • Noida, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    **Process Name (Collection) (Out-BD)** Fresher and experience both can apply **Job description** **Qualification **Undergraduate and Graduate **Language ** Hindi & Marwari - Good communication skills (verbal & written) **Experience **Fresher **Salary **13K - 15K CTC per month **working Days **6 days working (Rotational off) **Shift **“8 AM to 5...

  • Customer Support

    2 months ago


    Noida, India Tech Mahindra Full time

    Job Description - **Job Role: Customer Support** **Work Location: Noida** - Sound Technical Knowledge of Networking, LAN, WAN and troubleshooting - Good Analytical and Interpretation skills - Serves as a support resource to assist sales in the handling of Customer affecting service issues. - Investigates and resolve outages and other issues affecting the...

  • Customer Support

    2 months ago


    Noida, India Balj Services Private Limited Full time

    *Resolving customer complaints brought to your attention. *Possessing excellent product knowledge to enhance customer support. *Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution. *Handling customer concerns and complaints in a timely manner. *Keeping a proper record of the...

  • Customer Support

    7 days ago


    Noida, India Bz Consultant Full time

    Profile - Customer Support Location - Pune, Hyderabad,Noida Experience - Minimum 1year exp in international BPO Work from office Only F2f Interviews Skills required 1. BPO 2. Customer service 3. International Call centre 4. US Shift 5.Excellent communication skills **Responsibilities**: 1) Solve client issues over the call 2) Maintain the KPI 3)...

  • Customer Support

    2 months ago


    Noida, India BillFree Labs Private Limited Full time

    BILLFREE LABS Pvt. Ltd. We Are Hiring: Customer Support **Job Location: Noida (Sector-63)** - **Job Summary**_ - **Key Responsibilities**:_ - **Customer Support**: - Respond to inquiries and provide information to B2B clients promptly and professionally. - Assist clients with product/service-related questions and issues. - Resolve problems and concerns in...

  • Customer Support

    2 months ago


    Noida, India BillFree Labs Private Limited Full time

    BILLFREE LABS Pvt. Ltd. We Are Hiring: Customer Support **Job Location: Noida (Sector-63)** - **Job Summary**_ - **Key Responsibilities**:_ - **Customer Support**: - Respond to inquiries and provide information to B2B clients promptly and professionally. - Assist clients with product/service-related questions and issues. - Resolve problems and concerns in...

  • Customer Support

    7 hours ago


    Noida, India BillFree Labs Private Limited Full time

    BILLFREE LABS Pvt. Ltd. We Are Hiring: Customer Support **Job Location: Noida (Sector-63)** - **Job Summary**_ - **Key Responsibilities**:_ - **Customer Support**: - Respond to inquiries and provide information to B2B clients promptly and professionally. - Assist clients with product/service-related questions and issues. - Resolve problems and concerns in...


  • Noida, India InstaCiti.com by Urban Basics Full time

    **Job Brief**: **Customer Support Executive Duties**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively...

  • Customer Support

    1 month ago


    Greater Noida, India makaz software solutions Full time

    Position: Customer Support Representative Job Summary: We are seeking a motivated and customer-centric individual to join our team as a Customer Support Representative in our website development company. As a Customer Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients. You will...


  • Noida, India looper development Services privet limited Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...


  • Noida, India looper development Services privet limited Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Support

    2 months ago


    Noida, India Connect Galaxy Full time

    **WE ARE HIRING !!!** **Customer Support Executive Duties**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints -...

  • Customer Support

    7 hours ago


    Noida, India Connect Galaxy Full time

    **WE ARE HIRING !!!** **Customer Support Executive Duties**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints -...