Customer Support

4 weeks ago


Noida, India BillFree Labs Private Limited Full time

BILLFREE LABS Pvt. Ltd.

We Are Hiring: Customer Support

**Job Location: Noida (Sector-63)**
- **Job Summary**_
- **Key Responsibilities**:_
- **Customer Support**:

- Respond to inquiries and provide information to B2B clients promptly and professionally.
- Assist clients with product/service-related questions and issues.
- Resolve problems and concerns in a timely manner to ensure customer satisfaction.
- **Onboarding Processing**:

- Manage the onboarding process, including onboarding entry, tracking, and coordination with clients.
- Ensure accurate and timely delivery of services to B2B clients.
- Work closely with the sales teams to address any service-related issues.
- **Relationship Building**:

- Cultivate and maintain strong relationships with B2B clients.
- Act as a liaison between clients and internal departments to facilitate smooth communication.
- Identify opportunities for upselling or cross-selling based on client needs.
- **Problem Resolution**:

- Investigate and resolve customer complaints or issues effectively.
- Collaborate with other departments to address complex problems and ensure a satisfactory resolution.
- Proactively identify recurring issues and work towards implementing permanent solutions.
- **Communication**:

- Provide regular updates to clients regarding service status, promotions, and relevant information.
- **Documentation**:

- Maintain accurate and up-to-date customer records in the company's database.
- Document customer interactions, issues, and resolutions for future reference and continuous improvement.
- **Feedback Collection**:

- Gather feedback from B2B clients to understand their needs, preferences, and areas for improvement.
- Share relevant feedback with internal teams to enhance products, services, and overall customer satisfaction.
- **Qualifications**:

- Bachelor's degree in Business, Marketing, or a related field preferred.
- Proven experience in customer service, preferably in a B2B environment.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent problem-solving abilities.
- Familiarity with CRM software and order processing systems.
- Ability to work collaboratively in a team-oriented environment.
- **About Billfree**:_
- BillFree is a marketing and customer engagement platform that exists to help merchants compete and gain advantage in a rapidly changing merchant dising environment where large players and international players are creating online-offline giants. BillFreeLabs is headquartered at Noida and has presence across 25+ states and 300+ cities in the county. BillFree is currently serving more than 45000+ merchants across 17 different industry verticals and aims to reach 1,50,000 merchants in the next 1 year

**Office Address: 201, Block B-79, VDS Building 2nd Floor Sector 63,**

**Near
- 62 Metro Station Noida - 201309, India**

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Noida, Uttar Pradesh (required)

Ability to Relocate:

- Noida, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9910797574



  • Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...


  • Noida, India Insight Customer Call Solutions Pvt. Ltd Full time

    Good communication skills - Qualification min. 12th pass - Fresher and Experienced both can apply **Salary**: ₹10,000.00 - ₹14,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift **Speak with the employer** +91 9667559748

  • Customer Support

    2 weeks ago


    Noida, India NeerInfo Solutions Full time

    Neerinfo Solutions is a Leading executive search firm providing services to leading IT services, Manufacturing, Captives, and BFS companies.This is regarding the job opening with our Company -Skillible (Emerging Edu Tech Company ).We are looking to hire a Customer Support role.Role: Customer Support Location- Noida (WFO)Experience - Minimum Exp 6 Months to...

  • Customer Support

    2 weeks ago


    noida, India NeerInfo Solutions Full time

    Neerinfo Solutions is a Leading executive search firm providing services to leading IT services, Manufacturing, Captives, and BFS companies. This is regarding the job opening with our Company -Skillible (Emerging Edu Tech Company ). We are looking to hire a Customer Support role. Role: Customer Support Location- Noida (WFO) Experience - Minimum Exp 6...

  • Customer Support

    2 weeks ago


    Noida, India NeerInfo Solutions Full time

    Neerinfo Solutions is a Leading executive search firm providing services to leading IT services, Manufacturing, Captives, and BFS companies.This is regarding the job opening with our Company -Skillible (Emerging Edu Tech Company ).We are looking to hire a Customer Support role.Role: Customer Support Location- Noida (WFO)Experience - Minimum Exp 6 Months to...

  • Customer Support

    1 month ago


    Noida, India Bz Consultant Full time

    Profile - Customer Support Location - Pune, Hyderabad,Noida Experience - Minimum 1year exp in international BPO Work from office Only F2f Interviews Skills required 1. BPO 2. Customer service 3. International Call centre 4. US Shift 5.Excellent communication skills **Responsibilities**: 1) Solve client issues over the call 2) Maintain the KPI 3)...


  • Noida, India InstaCiti.com by Urban Basics Full time

    **Job Brief**: **Customer Support Executive Duties**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively...


  • Noida, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed promptly and effectively. You will also play a crucial...


  • Noida, India The OmniJobs Full time

    Job Title: Customer Support Associate (Fresher) Location: Noida, Uttar Pradesh Job Description: We are seeking enthusiastic and dedicated individuals to join our team as Customer Support Associates. As a Fresher Customer Support Associate, you will play a vital role in ensuring exceptional customer satisfaction and providing effective resolutions to...


  • Noida, India The OmniJobs Full time

    Job Title: Customer Support Associate (Fresher) Location: Noida, Uttar Pradesh Job Description: We are seeking enthusiastic and dedicated individuals to join our team as Customer Support Associates. As a Fresher Customer Support Associate, you will play a vital role in ensuring exceptional customer satisfaction and providing effective resolutions to...


  • Noida, India Wealth Clinic Pvt Ltd Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Monitoring the work of individual...


  • Noida, India Wrixty Services Full time

    Noida, Sector 63 Customer support hiring for Fresher & experienced. - Handling customer queries - Inbound call handling - Premium customer support Day shift Salary - 18k - 22k Job location - Noida Immediate joining - Experience- 0 - 3 Years- Salary- 1 Lac To 3 Lac 25 Thousand P.A.- Industry- ITES / BPO / KPO / LPO / Customer Service- Qualification- B.A,...


  • Noida, India RealCoderZ Technologies Pvt. Limited Full time

    RealCoderZ is looking for a customer support associate. A proactive customer support associate will anticipate customer questions and familiarize themselves with products and services to offer the best services. **Key responsibilities -**: - Maintain an updated knowledge of the organization's products, services, and customer service policies - Document...


  • Noida, India ONIQ SERVICES PRIVATE LIMITED Full time

    Customer support executive Part time/ Full time Location - Sector 16, Noida Ug/ Graduate can apply Freshers can apply Salary - 9,000 - 20,000 per month Customer support executive needs to handle customer queries over call. **Job Types**: Full-time, Part-time Part-time hours: 25 per week **Salary**: ₹9,000.00 - ₹20,000.00 per...


  • Noida, India Customer Care Executive Full time

    We have an opportunity for Voice or non voice process. **Responsibilities**: - Have to handle customer queries over the call. - Handling inbound calls & outbound calls - Understand customer need - Have to provide best resolutions to the customer. **Requirements**: - Good Communication skills required. - age limit 18 to 29 years **Job Types**: Full-time,...


  • Noida, India Teamware Solutions (quantum leap consulting). Full time

    Deliver First Call Resolution by handling customer requests and resolving customer’s technical and non technical issues as often as possible during the first contact for assigned products. - Provide a professional & competent standard of phone and online support (Chat) for Global customers. - Accurately document all customer interactions in a case...


  • Noida, India Jobwala99.in Full time

    Work with internal teams to resolve customer issues promptly. - Gather and pass on the feedback from customers to concerned Teams in the company. - Proactively engage with customers to enhance retention and loyalty. - Meet the high standards of professional conduct, turnaround time and accuracy. - Actively engage and cross-sell the upcoming shows on STAGE...


  • Noida, India wishbag online pvt ltd Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • noida, India SNVA Ventures Full time

    We are looking for an organized, efficient Sales/Customer Support to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts....


  • Noida, India Wallmantra Full time

    **Key Responsibilities**: - Resolving customer complaints, issues, and concerns with a sense of urgency and empathy. - Escalating issues to the appropriate department or manager as needed. - Updating customer information in our database and maintaining accurate records. - Following up with customers to ensure their issues have been resolved to their...